By Monica E. Oss Six months into the pandemic, the organizations that are thriving share one characteristic—nimble reaction to change. But the big question ahead is whether the field can move from reactive to proactive innovation. What is the difference? With reactive innovation, executives wait for good ideas to be presented and then try to implement the ideas they believe are positive for their organization. The health and human service field has a history of reactive innovations—payers like state and county governments or Medicaid plans change what they want and release new RFPs or regulations. Provider organization executive teams react. The swift reaction of…
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