Executive Briefings | March 2, 2017
Does Your Organization Need A Digital Transformation? Is Your Team Ready?
How do you know if your organization needs a digital transformation? I have a few simple questions that serve as an informal diagnostic check on whether your organization is in need of a transformation:
- Can consumers find out what they need to know about your organization and make an inquiry about services through online?
- Can they schedule services online?
- Are some of these services delivered via tech platforms?
- Does your organization have a single virtual point of access for incoming inquiries?
- Can consumers complete required “paperwork” for their services online . . .