So many virtual tools, so little adoption. We’ve taken a structured approach to looking at the number of digital tools out there. Our research database, published on our Health Tech Navigator website (see Health Tech Navigator), has found there are more than 3,000 tech tools, from almost 1,000 tech companies, available to executives in the health and human services field.
But, adoption remains low. For specialty providers, just 46% have adopted clinical decision support technology, and only 43% have adopted consumer health portals (see The Tech-Enabled Provider Organization: The 2018 OPEN MINDS Health & Human Services Technology Survey Report). On the health plan side, only 23% of health plans have adopted eCBT services, and a mere 5% have adopted text-based therapy (see Trends in Behavioral Health: A Population Health Manager’s Reference Guide on the U.S. Behavioral Health Financing and Delivery System).
So it was great to hear from two organizations that have made virtual service technologies work for them in a big way. This was the focus of the session, Best Practices In The Shift To Virtual Health: How To Integrate Digital Treatment Tools Into Programs & Treatment Models, at The 2019 OPEN MINDS Management Best Practices Institute featuring David Heffron, Vice President, Operations, Telecare Corporation and Sandra Stein, M.D., Medical Director of Care Integration, Banner University Health Plans.
Adoption Of Consumer Shared Decisionmaking Tech Tools At Telecare Corporation
Telecare Corporation has implemented a tech-enabled platform to enable shared decisionmaking with consumers with a mental illness. The tool, CommonGround, gathers information from the consumer about their goals, health status, and concerns in order to produce a consumer-directed guide for making decisions about treatment planning. Assistance in answering the questions and using the technology is provided by peer support staff.
Telecare does not have specific results from the adoption of a shared decisionmaking tool. But, Mr. Heffron discussed how it has addressed a critical staff issue. Before the tool, staff felt like there was a lot of tension around medication adherence with the consumers they were serving. With the shared decisionmaking, these issues have been largely resolved.
This a process for consumer interaction that focused on shared decisionmaking also required Telecare to rethink their waiting room and the treatment appointment. Telecare had to create a wait room that provided space to use the CommonGround tool and provided computers. The treatment appointment changed discussions from mitigations of symptoms to helping consumers reach goals.
Adoption Of A Consumer Smartphone Support Tool at Banner University Health Plan
Banner University Health choose to provide a smartphone app to consumers that supports them between health care visits. The app, a product of PyxHealth, has multiple consumer functions in a single platform – selection of a care circle, self-report health outcomes tracking, alerts to the care circle when members responses are outside the norm, geo-fencing, CBT resources, and 24/7 nurse line. The platform is also used by the Banner team for early identification of health problems.
Additionally, 65% of individuals said the app made them feel more connected to their care team and 88% of members go to the Pyx app when they need assistance. 88% of members say they look forward to interacting with Pyxir, the creature that guides them through the app and 76% said they felt like they created a friendship.
For more on integrating virtual health into your organization be sure to check out these resources in the OPEN MINDS Circle Library:
- The Digital Decision Crossroads
- Using Tech Tools To Build A High-Performing Organization
- Digital Health Still ‘The Exception’ But Get Your Plan Ready
- Selecting Digital Technologies: The Vinfen Approach
- When It Comes To Digital Health Tools, What Do Consumers Want?
- Your Digital Tech Integration Checklist
- 4 Keys To Make New Tech Work
- The Five Key Competencies Of Technology & Reporting Infrastructure
- Technology As A Workforce Solution
- Overcoming The Virtual Health Paradox
And for even more, join us at The 2019 OPEN MINDS Technology & Informatics Institute in Philadelphia on October 30, 2019 for the session, Moving Technology From Pilot To Scale: Strategies For A Successful Transition To Organizational-Wide featuring Joseph P. Naughton-Travers, EdM, Senior Associate, OPEN MINDS and Scott Bell, EHR Administrator/Compliance Manager, LifeSkills, Inc.