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By Monica E. Oss

At one point, technology was the domain of the billing department. But, as Scott Green, Senior Vice President & General Manager, Behavioral Health at Netsmart explained, in the current environment, technology is an essential ingredient in creating “value” across the organization. Or put another way—”IT touches everything.”

Scott Green, Senior Vice President & General Manager, Behavioral Health, Netsmart

That was the message from the recent session, Creating An IT Strategy That Excites & Unites: Generating Support From The Board To The Front Lines With A Comprehensive Plan To Leverage IT As A Differentiator In The Marketplace, delivered last month at The 2018 OPEN MINDS Executive Leadership Retreat by Scott Green, Senior Vice President & General Manager, Behavioral Health, Netsmart.

There is a strong link between leveraging technology and gaining value. Technology applications are critical in both improving performance and reducing costs. And because technology now plays this critical role in building a sustainable strategy, the demands on health and human service leadership teams have changed. It is the leadership team that is responsible for the success of technology adoption in an organization. It is the leadership team that sets the strategic imperatives, communicates how the organization will be better with technology, makes the team aware of the long-term costs of not adopting technology, and assures collaboration across the organization in adopting new technologies.

Netsmart Partnership

But talking about improving value and actually improving value are two different issues. During his session, Mr. Green spoke to how Netsmart is evaluating the success in the use of technology by its customers. Their measurement model looks at five domains—decision support, care delivery, integration and coordination, financial management, and consumer engagement. It was interesting to see that their clients are doing best in leveraging technology for integration/coordination and financial management—and have the most work to do in consumer engagement. He also shared some of their “success metrics” with the executive participants at the retreat—giving them a sense of the “best practice” metrics. (For more, see some of those metrics in the chart below.)

In the coming years, performance expectations for health and human service organizations will continue to increase. The organization that is best able to use technology to improve their performance is the organization that is best positioned to succeed.

For more on metrics-based performance management, check out these resources in the OPEN MINDS Industry Library:

  1. Tech Management As Executive Competency
  2. Can Success With Value-Based Reimbursement Happen Without Analytics?
  3. Will A Focus On ‘Value’ Improve U.S. Health System Performance?
  4. The New Cultural Competency: Ability To ‘Turn On A Dime’
  5. New Measures Hit The Streets
  6. Using Data Can Make Care Coordination More Efficient (& Effective)
  7. Make Your Data ‘Count’
  8. Getting More From Your EHR
  9. Measuring The Performance Of Non-Profits-What Yardstick To Use?
  10. Do You Have A Leadership Strategy For Tech ROI?

And, for even more, join OPEN MINDS Senior Associate Joseph P. Naughton-Travers on February 13, 2019 in Clearwater Beach, Florida for his 2019 OPEN MINDS Performance Management Institute executive seminar, “Making The Right Tech Investments For Your Organization: An Executive Seminar On Technology Budgeting & Planning.”

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