Is It Privacy Versus Convenience?

Earlier this year, we reported on consumer use of telehealth and other digital health platforms (see Telehealth Gains Popularity, Telehealth Budgets Don’t). The quick take—about 18% of consumers have used telehealth.

Why the low utilization? That research found that consumers have big privacy concerns. But consumers are not alone. Privacy and security concerns are pushing managers of health plans and provider organizations to second guess mobile and digital health tool adoption. According to the 8th Annual Industry Pulse Report, 50% of respondents said that digital health tools are not more widely adopted because of these concerns (see Change . . .