Greetings from Washington, D.C.! As I prepared for tomorrow’s 2016 OPEN MINDS Technology & Informatics Institute, I came across some stats in a technology survey OPEN MINDS conducted in 2001. It was a trip down memory lane. Wikipedia launched online. Microsoft released the Xbox. The use of wireless local area networking (LANs) exploded. Apple released the iPod. AOL topped 35 million members.
Those were the tech developments everyone was talking about. Where were health and human service provider organizations in 2001?
- 32% of organizations reported that all of their employees had access to the internet
- 22% of organizations communicated with consumers via email
- 78% of organizations had a public website
- 44% of organizations had practice management software
And where are we today? I’m giving a preview of the technologies organizations are using in 2016 at the opening of the institute tomorrow in The 2016 OPEN MINDS Health & Human Services Technology Survey. OPEN MINDS surveyed nearly 200 provider organization executives about their use of technology. Our survey found that the most common technology tools in use today are operational – with 75% of organizations reporting that they used some type of financial management system; 64% reporting that they used a scheduling system for staff and/or consumers; 59% reporting that they used hosted storage and cloud storage tools; and 74% reporting that they used an electronic health record.
In the future, organizations are looking more towards consumer-centric tech. The top three technologies organizations plan to implement in the next year are consumer portal and personal health record tools (25%), telehealth technology (24%), and consumer engagement technologies (22%).
What’s coming in the health and human service tech pipeline? And how do you sort through all the technology options? We’ve got some great sessions over the next two days, starting with our opening keynote tomorrow, “Cognitive Computing & Big Data: How They Will Shape The Future Of Care Delivery,” by Craig Rhinehart, Director, IBM Watson Health Innovation and Market Development, IBM Watson Health. With cognitive computing, we’ve come a long way from iPods and AOL.
For more on tech strategy and tech selection, check out these resources from the OPEN MINDS Industry Library:
- Your Insights For Tech Management & Strategy
- How To Make Technology Work For You: Some Thoughts On Strategic Tech Success
- Investing In Treatment Tech – Aligning Strategy With New Technology Possibilities
- Planning Your Treatment Tech Investment
- How Do You Make Technology “Work” For You?
Our complete survey results, the OPEN MINDS Health & Human Services Technology Survey, can be purchased online, in the OPEN MINDS estore for $495. The survey focuses on electronic health records (EHR) usage, organization website functionality, and technology infrastructure, including how organizations staff, budget, and use technology.
If you’re not joining us in D.C., make sure to tune in tomorrow and Friday for more coverage of The 2016 OPEN MINDS Technology & Informatics Institute on Twitter @openmindscircle – #OMTechnology.