How Can We Deliver A Seamless Primary Care/Behavioral Health Consumer Experience?

How can we deliver a seamless primary care/behavioral health consumer experience? This isn’t a trick question. Despite all the focus on service integration – and the money being spent on creating integrated service delivery (see All Integration Is Not The Same and What Are The Costs & The Results Of The SAMHSA Primary & Behavioral Health Care Integration Grant Program?: An OPEN MINDS Market Intelligence Report) –  I don’t know that we’ve answered the questions: What does a seamless experience really look like for a consumer? And what needs to happen with health care reimbursement to take this . . .