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By Monica E. Oss

We are still mulling over the many lessons learned at The 2019 OPEN MINDS Technology & Informatics Institute two weeks ago. Some key themes of the week? Health plan investments are increasingly focused on consumer engagement. The adoption of data-driven performance management practices by specialty provider organization executive teams remains low. And, after several sessions and several discussions, I think that this is not a matter of technology – it’s an organizational cultural issue.

There was one piece of advice that came up time and time again: if you want to get ahead of the curve, start where you are with the resources you already have (see Do It Now!). For a deeper dive into all the great information we covered at the institute, check out all presentations in the OPEN MINDS Circle Library.

Jonathan D. Linkous, MPA, FATA, Chief Executive Officer, PATH

AI, Telemedicine Robotics & Id
How technology is – and will reshape – the health and human service field was the focus of this keynote address by Jonathan D. Linkous, MPA, FATA, Chief Executive Officer, The Partnership For Artificial Intelligence, Telemedicine & Robotics In Healthcare. Mr. Linkous’ presentation included examples of new-to-market tech innovations, what’s coming next in the world of virtual care, and how professionals can get ahead of the curve.


Navigating The Tech Dichotomy: How To ‘Do It Now’ & Get Competitive Advantage Today
Finding a sustainable place in the new market value chain is the strategic challenge facing provider organizations – and was also the focus of my keynote address. In the session, I discussed how executive teams can prepare for the future virtual care delivery models, reviewed the key “takeaways” from the institute, and shared my own perspective on the future of leadership and technology innovation in the health and human service market.


Alison Nelson, Senior Vice President for Optum Technology, Optum

Leveraging Technology To Expand Access, Enhance Consumer Experience & Improve Outcomes In A Behavioral Health Care Marketplace
How is Optum leveraging their technology to create a personalized experience that helps members find and access the care they need, when they need it? That was the main focus of the keynote address delivered by Alison Nelson, Senior Vice President for Optum Technology, Optum. Ms. Nelson also showed how Optum is using the latest technologies, including machine learning and artificial intelligence, to solve some of the major challenges the health and human service space is facing.


The Tech-Enabled Provider Organization: The 2019 OPEN MINDS Health & Human Service Technology Survey
Where are specialty provider organizations on the road to technology adoption? That was the focus of this session, where I presented the results of The 2019 OPEN MINDS Health & Human Services Technology Survey, sponsored by Credible. The survey provides the latest information on how executives in the health and human service space are linking technology investment to strategy including technology adoption, number of full-time IT employees, the size of IT budgets, and the trends on technology adoption by market and organizational size.


Daniel Openden, Ph.D., BCBA-D, President & Chief Executive Officer, SARRC

The OPEN MINDS Children’s Services Leadership Summit
The landscape for autism service delivery and financing is rapidly changing – The 2019 OPEN MINDS Children’s Services Leadership Summit focused on the market factors that are reshaping service delivery in the autism space and the new opportunities for provider organizations serving the autism population. The summit covered the key issues that are shaping the field, bringing together key executives from payer and provider organizations, market trend setters, and industry thought leaders. Summit faculty included Vikram Shah, M.D., MBA, Lead Medical Director, Cigna; Yagnesh Vadgama, BCBA, Vice President, Clinical Care Services Autism, Magellan Health; Katherine Wooten, LCSW, BCBA, Clinical Director, Corporate Programs, New Directions; and Daniel Openden, Ph.D., BCBA-D, President & Chief Executive Officer, Southwest Autism Research & Resource Center, among a number of other industry experts.


Finding The Path To Online Marketing Success: An OPEN MINDS Executive Seminar On Best Practices In Website & Social Media Marketing
Are terms like social media buzz, online reviews, and search rankings in your strategy? In a consumer-centric market, the effectiveness of a provider organization’s website and online presence is more important than ever – that was the focus of this session delivered by Timothy Snyder, Jr., Executive Vice President, Marketing, OPEN MINDS and Rob Hickernell, Senior Associate, OPEN MINDS. Mr. Snyder and Mr. Hickernell explored best practices to evaluate and improve online presence.


How To Implement New Technology Effectively: Best Practice Technology Implementation For Maximum Return
Selecting a technology solution is a lengthy process, but when it comes to implementation, organizations are at risk of a number of challenges – driving up costs and frustrating staff. David E. Wawrzynek, MS, MBA, Senior Associate, OPEN MINDS led this executive seminar, providing a detailed overview of the tech selection process, a process for successful tech implementation, and best practices in vendor collaboration.


Finding An Electronic Health Record System For Your Future: The OPEN MINDS Seminar On Best Practices In EHR Selection, Contracting & Optimization
Ensuring your electronic health record (EHR) system delivers the functionality to keep up with the pace of change in the market isn’t an easy task; in this session, Joseph P. Naughton-Travers, EdM, Senior Associate, OPEN MINDS and Alsten Tauo, Senior Consultant, OPEN MINDS provided a step-by-step process for selecting an EHR that fits all your organization’s needs. The speakers explored a best practice model for assessing the tech functionality needed for future success; steps for vetting vendors’ products and services; budgeting for EHR software and implementation; and ensuring best value and performance in contract negotiations.


Julie Hiett, Senior Director, Population Health Management, Netsmart
Julie Hiett, Senior Director, Population Health Management, Netsmart

Managing Chronic Illness & Social Determinants Of Health (SDoH) In A Community-Based Behavioral Health Setting
Knowledge Partner Presentation – Available to all members courtesy of Platinum Partner, Netsmart Technologies
In the shift from volume to value, addressing social determinants of health is key for behavioral health provider organizations, which was focused on in this session delivered by Julie Hiett, LMSW, Senior Director, Population Health Management, Netsmart and Diana Salvador, Psy.D., Vice President, Program Evaluation, Grants & Outcomes, CPC Behavioral Healthcare. Ms. Hiett and Dr. Salvador delved further into Targeted Training in Illness Management and how this unique program and technologies designed for care management—built for collecting, analyzing, and acting on data—empower behavioral health professionals to have a significant impact on social determinants of health.


Matthew M. Dorman
Matthew M. Dorman, Founder & Chief Executive Offier, Credible Behavioral Health Software

Strategic Technology Assessments: When? Why? & How?
Knowledge Partner Presentation – Available to all members courtesy of Platinum Partner, Credible Behavioral Health Software
Conducting an annual strategic technology assessment to examine if your EHR has the functionality and capabilities necessary for success in the changing market is key. That was the focus of this session delivered by Matthew M. Dorman, Founder & Chief Executive Officer, Credible Behavioral Health Software and Larry Trenga, Vice President, IT, Wesley Family Services. Mr. Dorman and Mr. Trenga covered how to conduct a thorough technology assessment, and how to conduct a strategic technology assessment that contributed to their organization’s successful merger.


Sandy Hall, President, Lighthouse Telehealth LLC, Harbor
Sandy Hall, President, Lighthouse Telehealth LLC, Harbor

Improving Access To Care: The Benefits, Best Practices & Lessons Learned Implementing Telehealth Services
Knowledge Partner Presentation – Available to all members courtesy of Silver Partner, Streamline Healthcare Solutions
Far too many consumers lack access to appropriate care – technology can be a key player in the solution to that problem. This session, delivered by Sandy Hall, LISW, LMSW, President, Lighthouse Telehealth LLC, Habor, further explored implementing telehealth services to improve access to care for individuals with mental health needs, Ms. Hall discussed what should be considered when researching, selecting, and implementing telehealth services; and how integrated technology can benefit your organization’s overall goals.


Roy Leitstein, Chief Executive Officer, Legacy Treatment Services

Solving Value-Based Reimbursement Challenges With Real Data: One Provider Organization’s Story For Leveraging Technology & Data To Drive Performance
Knowledge Partner Presentation – Available to all members courtesy of Gold Partner, Qualifacts Systems, Inc.
Positioning your organization for the future means leveraging technology and creating a data-informed culture – this key takeaway was emphasized in this session led by Roy Leitstein, Chief Executive Officer, Legacy Treatment Services and Ken Carr, Senior Associate, OPEN MINDS. In the presentation, Mr. Leitstein and Mr. Carr discussed the three key competencies necessary on the long road to value: technology, data, and culture.


Ravi Ganesan
Ravi Ganesan, President and Chief Executive Officer, Core Solutions, Inc.

Cybersecurity & The Threat Landscape
Knowledge Partner Presentation – Available to all members courtesy of Gold Partner, Core Solutions, Inc.
Organizations are facing serious adversarial threats more and more – requiring the c-suite executive as well as the program and IT departments to consider cybersecurity as part of their all-inclusive strategy. That was the focus of the session with speakers Ravi Ganesan, President and Chief Executive Officer, Core Solutions, Inc. and Roy Pellicano, Principal, Tri-Angular Consulting LLC. Mr. Ganesan and Mr. Pellicano provided an overview of the current state of the health care cybersecurity threat landscape; implications on business operations and IT; how to address friction points where IT and business need to align.


Developing A Comprehensive Compliance Plan To Achieve Outstanding Audit Results
Whether it’s the payer or the state, you need to be in compliance and eliminate chargebacks – that was the focus of this presentation delivered by Sherry Marchand, CPMA, Principal, SMCPMA. Ms. Marchand discussed the concept of compliance management and how to successfully ensure that your organization is in compliance and retains the monies for services rendered while maximizing staff productivity.


The KineticXperience
Customer experience is no longer just a term for retail – provider organizations have to consider how to engage, retain, and anticipate consumer needs, which was the focus of this session delivered by Rick Crump, Founder & Chief Executive Officer, KineticXperience. Mr. Crump discussed strategies across a number of industries and how they can be applied to behavioral health practices including the latest methods for analyzing customer experience to identify and create impactful touch points in a client’s journey to keep them engaged and satisfied with services.


Mike Kreamer
Mike Kreamer, National Sales Manager, Harris Coordinated Care Solutions

Harris Epitomax EHR
Product Theatre Presentation – Available to all members courtesy of Bronze Partner, Harris Coordinated Care Solutions
Epitomax EHR is a reputable and web-based behavioral health EHR – fully integrated, easy-to-use, and affordable. Mike Kreamer, National Sales Manager, Harris Coordinated Care Solutions provided an interactive demo of the latest version of Epitomax EHR, showing how it’s designed to meet the needs of a wide range of provider organizations, from outpatient and community-based to residential treatment.


Leveraging Artificial Intelligence To Improve Clinical Care: A Technology Demo
Product Theatre Presentation – Available to all members courtesy of Gold Partner, Core Solutions, Inc.
Artificial intelligence is making it much easier for provider organizations to leverage their data and improve care – that point was emphasized in this presentation delivered by Ravi Ganesan, President & Chief Executive Officer and Balakumar Bala, Sr. Product Director of Core Solutions, Inc. Mr. Ganesan and Mr. Bala explored what big data is and how data can be leveraged; differences between artificial intelligence, machine learning, and deep learning; and ways machine learning can be used to leverage unstructured data.


Jeremy Blair, MBA, LMFT, Chief Executive Officer, WellStone

Expanding Access Through Technology: Innovative Approaches For Improving Access To Care
The problem of access remains a primary concern among payers and consumers – technology offers a solution. Improving access to care with technology was the focus of this session by Paul Duck, Senior Associate, OPEN MINDS; Ellie Zuehlke, MPH, Director, Community Benefit & Engagement, Allina Health; and Jeremy Blair, MBA, LMFT, Chief Executive Officer, WellStone, with a specific focus on why consumer access to care is a priority for payers and how virtual care can fill in the gaps to access.


Moving Technology From Pilot To Scale: Strategies For A Successful Transition To Organization-Wide Implementations
The rapid pace of change in the market has ramped up the process for technology implementation, but what is required of executive teams to operate efficiently? That answer was provided in this session, delivered by Joseph P. Naughton-Travers, EdM, Senior Associate, OPEN MINDS; Edie Didomenico-Weber, Director, Clinical & Program Informatics, AHRC, New York; Scott Bell, EHR, Administrator/Compliance Manager, LifeSkills, Inc.; and Betsy Lynam, Chief Program Officer, AHRC, New York. The speakers discussed a structured best practice process to take technology from pilot to scale and case studies from organizations that have been successful.


Managing The Data Breach: How To Prepare, Plan & Protect Your Organization
As data breaches become more common, provider organizations need to make data security a number one priority – that was emphasized by presentation speaker Sharon Hicks, Senior Associate, OPEN MINDS. Ms. Hicks covered best practices in privacy, security, and data sharing; a how-to on developing a proactive data security plan and a defined process for managing a data breach; and key examples of provider organization data security plans and security risk assessments.


Data Makes The Difference: Using Data To Manage Care Coordination & Value-Based Arrangements
In the changing market, organizations need to have the data available to make informed decisions – but data is useless without a good dashboard. That was the focus of the session delivered by Ken Carr, Senior Associate, OPEN MINDS; Scott Workman, MCPD, Chief Information Officer, The Arc of Mid-Hudson and Dutchess; and Jason Raines, D.B.A, MPA, SSBB, Chief Operating Officer, Haven Behavioral Hospital of Philadelphia. The speakers explored best practices in developing an effective data dashboard to manage risk and performance; covered essential key performance indicators for planning and managing value-based reimbursement (VBR); and provided case studies from organizations that have built a data dashboard to manage care coordination and VBR.


Managing A Holistic Approach To Care: Integrating Physical, Behavioral & Social Health Data
Integration means more than simple integration of care – it means integrated financial incentives, information platforms, and clinical models. The focus of the session led by David E. Wawrzynek, MS, MBA, Senior Associate, OPEN MINDS; John Falsetti, Director of Information Services, Maryville Academy; and Saffron Wanger, MSHCA, CHCIO, CPHIMS, Chief Information & Innovation Officer, Terros Health further considered the challenges of integration, key elements in building a shared data framework, and examples of successful data sharing in integrated models of care.


Building A Data Dashboard For VBR: Case Studies In Combining Clinical, Financial & Outcomes Data
What technology is critical for success in VBR contracts? That question was answered in this presentation delivered by Ken Carr, Senior Associate, OPEN MINDS; Carolyn Spence, Chief Information Officer, Alexander Youth Network; and Jonathan Brown, Controller, Crossroads Health. The speakers covered the “must have” tools for financial management and data modeling, and provided case studies from two organizations that have built a data infrastructure to manage VBR.


For more, join us in Clearwater, Florida on February 13 to the 14 for the The 2020 OPEN MINDS Performance Management Institute. This year’s institute features – keynotes, summits, and seminars. The keynote, “Improving Care: Engaging Communities & Providers Is Key To Success In The Complex Consumer Market: by Tonya Copeland, Vice President, I/DD Services & Employment & Community First CHOICES, UnitedHealth Care. The OPEN MINDS Integration Summit: New Models For Primary Care, Behavioral Health & Social Service Integration, helping ensure your organization is prepared for implementing and supporting integration models. And, two executive seminars on How To Develop A Strategic Plan and How To Build Value-Based Partnerships.


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