For Health Plans, Technology = Improved Consumer Access

For health plans, the use of technology is being driven, in part, by the need to improve convenient consumer access to services. At The 2016 OPEN MINDS California Management Best Practices Institute we learned how one health plan is putting technology into action to solve the consumer access problem. Deb Adler, Senior Vice President for Network Strategy at Optum Behavioral Health, talked about two consumer-facing tech initiatives at Optum – the expanded use of telemental health and the consumer portal-enabled “rapid access” program – in her opening keynote session, Using Technology To Improve Consumer Access: Optum California’s Investment In . . .