Executive Briefings | May 21, 2015
Going Retail!
Over the past few days, I’ve had interesting meetings with the leadership teams of behavioral health provider organizations primarily serving consumers who enrolled in Medicaid. When the discussion turned to competition and the need for diversification, what became clear is that several of these organizations have yet to morph their service delivery model into one that consumers would actually find “easy to use.” In other words, their organizations haven't “gone retail.”
Now, you could argue that an investment in a more consumer-centric "retail" experience is one that these organizations don’t need to make. Most of their . . .