In the wake of the coronavirus pandemic, specialty health care provider organizations are quickly ramping up to offer alternatives to in-person visits. On March 17, the Centers for Medicare and Medicaid Services announced that Medicare beneficiaries can receive covered services, including behavioral health care, through telehealth (see CMS Expands Telehealth Benefits For Medicare Beneficiaries During COVID-19 Outbreak and Medicare Expands Telehealth Benefits Including Behavioral Health; Waives State Licensure Requirements). As service disruptions continue, the demand for virtual care delivery is escalating. As provider organization executives start to think about the long-term impact on service lines and revenue, here are some resources that may help you look into virtual care options you will need to start offering or expanding.
Although the adoption of virtual care and telehealth has been slow, the number of payers, health plans, and provider organizations is on the rise. This article outlines some of the drivers in the use of virtual care, along with tips on leveraging new technologies to outlast the disruption.
The health and human service landscape is changing with the use of new technologies, requiring provider organizations to reshape the way they deliver care. To help organizations succeed, OPEN MINDS has developed a three-step process to link strategy to tech investment, as well as best practice models for technology selection and implementation.
Organizations that adapt to the changing market are the organizations that will survive – that was the takeaway message from Partnership for Artificial Intelligence, Telemedicine & Robotics in Healthcare’s Chief Executive Officer Jon Linkous’ keynote address. This article provides examples of the latest tech innovations, what’s coming next in the world of virtual care, and how professionals can get ahead of the curve.
The problem of access remains a primary concern among payers and consumers – technology offers a solution. In this session, Paul Duck, Senior Associate, OPEN MINDS; Ellie Zuehlke, MPH, Director, Community Benefit & Engagement, Allina Health; and Jeremy Blair, MBA, LMFT, Chief Executive Officer, WellStone, focused on why consumer access to care is a priority for payers and how virtual care can fill in the gaps to access.
As executives are considering virtual care delivery, there are three key components that will help organizations succeed in the market shift. There are a number of challenges on the road to virtual care delivery but following these steps will help your team find success with virtual care.
Despite the increased number of tech tools to support virtual care delivery, adoption is low for specialty provider organizations. However, there are a few organizations who are making it work – this article provides an overview of two organizations who have found success with virtual care: Telecare Corporation and Banner University Health.
In the changing market, adaptation is key – and executive teams without a tech management strategy are already behind the curve. This article outlines the fundamental paradoxes of tech management in the health and human service field – and how the executive team plays a significant role in digital adoption and transformation.
Despite digital health being the exception, rather than the rule, organizations who build their tech-enabled strategy now will find sustainability in the long run. In April 2019, the World Health Organization released recommendations on how organizations can use digital health to improve services – this article outlines those key competencies, along with six technologies that executive teams should consider in their next strategic technology plan.
Investing in technology is only one small part of a successful tech strategy. OPEN MINDS has found four critical factors that provider organizations need to master when adopting telehealth as outlined in this article – liability and regulations; licensure; reimbursement; and workflow.
Telehealth serves as a potential solution to staffing, access, integration, and cost issues – but has your organization thought about what successful adoption of virtual care looks like? This article provides a case study example of how two management teams have successfully expanded their telehealth strategy and maintained their competitive edge.
After your organization has gone through a lengthy process to select a technology solution – now it’s time for the implementation. This reading book includes a curated selection of articles and resources from the OPEN MINDS Circle Library providing a detailed overview of the technology selection process; a process for successful technology implementation; and best practices in vendor collaboration to build a long-term partnership based on sustainability.
Get more on this topic on October 28, 2020 at The 2020 OPEN MINDS Technology & Analytics Institute in Las Vegas in my keynote address, Forecasting The Future Of Complex Care Shaped By Technology.