Executive Briefings | August 17, 2018
Finding Your Next Cash Cow
Greetings from Long Beach and the closing day of our 2018 OPEN MINDS Management Best Practices Institute. Throughout the week there were many discussions about the ''what" and the “how" of service delivery: what are the service models that work for consumers, and what are the management practices that make those services financially sustainable?
I walked away from the week with a couple key impressions. First, the lack of agreement about service outcomes are a continuing problem in the health and human service markets serving complex consumers. Without a performance “end point” it is difficult to know what . . .