By Monica E. Oss At the risk of sounding like a broken record, I’ll say it again—telehealth is not the next big thing, it’s just the new service modality. Pandemic or not, what specialty health and human service provider organizations need, as we head into a disruptive market, is a strategy for complete digital transformation. And virtual care is just one element of that transformation. Digital transformation is more than a buzzword. It’s about integrating technology into all areas of business and operations—customer service, marketing, clinical interventions, staff interactions, data management—to deliver greater value to all the customers and stakeholders your provider organization works…
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