A Long (Long) Way to go in Customer Service

Behavioral health and social service provider organizations challenged in era consumer options.

I just read a research study about making appointments at mental health clinics and was surprised. I know that customer service in the field is not great – but I didn’t have any idea just how bad it is.

More on the study in a minute. First, a quick digression about why customer service matters. The behavioral health and social service field is at the apex of . . .