Coming Up With The Next Big Thing

My past few days have been full of discussion of change and new developments that are showing up in the field—smartphone-based web apps for consumer engagement, new programs to provide social supports to health plan members, national ranking systems for addiction treatment programs, and much more. With The 2019 OPEN MINDS Management Best Practices Institute coming to a close, I think I can sum up the event with this conclusion: the greatest challenge for the executives of most organizations serving complex consumers is coming up with “the next big thing.”

Structural changes in the health and human service . . .