Breaking The Barriers To Organizational Change, Salisbury’s Story

Mr. Poulton also talked about the importance of technology and processes. Look at your operations. Do you have the right people in the right roles? Do the processes align with the company strategy? Are you still carrying around binders of paper? Are there processes that interfere with providing quality and timely service?

The company’s view of the technology also needed a big change. Mr. Poulton said a major focus of the firm’s President was to have growth, but current infrastructure could not support the growth happening at the organization. “So, it was key to have that infrastructure in . . .