Are You Strategically Interoperable?

Here's a quick question—what do artificial intelligence, virtual health, digital consumer engagement, and value-based contracting all have in common? The answer—all of them require interoperability for realizing a return-on-investment (ROI). Unfortunately, the state of interoperability in the system serving consumers with complex needs is not great. The gap between where most provider organizations are and where they need to go is still large.

So, what exactly is interoperability? The Healthcare Information and Management Systems Society (HIMSS) has defined it—"for two systems to be interoperable, they must be able to exchange data and subsequently . . .