The Forces of Disruption in Human Services

Executive Briefing | by | November 19, 2011

Monica E. Oss
Monica E. Oss

November 19, 2011

Have you purchased something with a QR code on your smartphone? Learned to use “Siri” as your assistant with your iPhone? Installed Adobe X on your laptop? If this makes you feel a bit “disrupted,” join the club.

I’ve written a lot about disruptive innovation to both understand changes in the market – and addressed those changes through new strategy development models (see Disruptive Innovation Hard At Work: The Changing Role of Facilities in the Health & Human Service System; When It Comes to Disruptive Innovation, Think Reframe, Not Protectionism; and Relentless March of Technology all members).

A new report added additional depth to my thinking on disruptive innovation – the recently released Disruptive Forces: Driving a Human Services Revolution, by The Alliance for Children and Families and Baker Tilly. Their analysis reviews six primary forces that are driving change in the human service field:

Change is never easy – and disruptive change is downright nerve wracking. As managers, making decisions about change in this time of transition brings its own unique challenges (see Stuck In Sunk Cost Thinking all members). Acting proactively in this tide of change allows you to reposition before your competition – and be successful when the disruption is ended. In the words of William Shakespeare, “There is a tide in the affairs of men, which, taken at the flood, leads on to fortune. […] We must take the current when it serves, or lose our ventures.”


Monica E. Oss
Chief Executive Officer, OPEN MINDS

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To learn more, see: Does Your Team Have The Critical Skills To Implement Disruptive Solutions? all members 

This is free for the next sixty days to all registered OPEN MINDS Circle members.


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