Executive Briefings | November 3, 2012
‘Retail’ View Of Health Care Here To Stay
November 3, 2012
My two recent experiences with the health care system illustrate why I think the health care organizations that master the "retail experience" will win. In my first (and seemingly endless) experience, I've been searching for a new primary care doctor since mine has retired. This has been difficult – learning more about them, how they practice and navigating all the really bad websites has been a challenge. Even after making my selection, two months has passed and I am yet have an appointment. The reason for the wait? The . . .