Wednesday, October 24, 2012
At last week’s 2012 OPEN MINDS Technology & Informatics Institute, the issue of workflow was one of the repeated themes. The summary of that theme – if service delivery workflows are not created that include the introduction of a new technology, the benefits of that technology will likely not be successful. Let me give you a few examples…
In Monica Oss’s presentation Which New Tech Is Right For You? How To Competitively Position Your Organization & Gain The Most Value From New Treatment Technologies , she discussed the importance of mapping new process workflows when it comes to the implementation of new technology. Without workflow mapping, it can be very difficult to understand what additional supports and costs are needed to make the tech introduction a success. There was the point in the presentation where one of the participating executives jumped in with his own example of having rooms full of unused telehealth equipment – because their organization had not made the new technology part of their workflows.
Another example, getting the full use of your electronic health records (EHR) demands superior workflows. During the presentation, Are You Ready For Stage 2 Meaningful Use? Five Key Questions To Determine If You & Your EHR Vendor Are Prepared all members, Qualifacts Systems, Inc. Meaningful Use Program Manager Mary Givens and Product Manager Joe Dickason stressed the importance of understanding and incorporating Meaningful Use (MU) measures and business processes into organizational workflow as early as possible. In some cases, consistently meeting MU means hiring a workflow consultant or analyst to make sure that you are meeting as many measures as possible.
The key to effectively preparing for these scenarios? Manage technology programs both as a technical development with a technical role, and as a business development with a clinical role. The ability of your organization to manage clinical workflows means that those new telemedicine, remote monitoring or electronic health record technologies cannot just be a part of your IT department.
Sarah C. Threnhauser
Executive Vice President, OPEN MINDS
For another free resource, see: Telehealth Tipping Point all members
This is free for the next sixty days to all registered OPEN MINDS Circle members.