How Is CMS Measuring “Consumer Satisfaction”?

October 3, 2012

October 1 was a big day for hospitals. Going forward, the Centers for Medicare and Medicaid Services (CMS) will withhold 1% of Medicare payments to the lowest performing hospitals as part of the Value-Based Purchasing (VBP) program (see CMS Value-Based Purchasing to Reward Hospitals for Performance ). With the start of the VBP program, one issue that has raised a number of questions from readers is – how CMS is measuring the “consumer . . .