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By Monica E. Oss

May 27, 2011

The emergence of rating systems—and their use by consumers in making choices—is continuing to grow. Many people check the web site Rotten Tomatoes when making a decision about which movie to see. Zagat is a “go to” place for planning a vacation – and now they are making forays into health care (see WellPoint Teams With Zagat on Physician Rating System  ). Products, like cars and vacuum cleaners, get ranked in Consumer Reports – and they’ve even started a whole new business ranking health products and health insurance. NCQA rates and ranks over 500 HMOs. U.S. News & World Report has made a splash with their national hospital ranking system. And, Angie’s List has moved from rating your plumber to rating your physician.

In the policy and practice of rationing resources for health and human services at every level, the complex calculus of value—price versus quality—is being written. Just last week, we reported on HHS’ release of Medicaid quality measures (of an initial group of 51 total quality measures, 11 specifically focused on mental health and addiction treatment). (See HHS Identifies 11 Quality Measures for Medicaid Behavioral Health Services .)

This is just one of many initiatives to both define quality and link quality to cost. We’ve covered a number of these initiatives:

As the practices for measuring the performance (both outcomes and service) of health and human professionals, service organizations, and systems evolve, how will your organization score?


Monica E. Oss
Chief Executive Officer, OPEN MINDS

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For more on performance in health care, see: When It Comes to Performance, We Have to Start Somewhere all members 

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