Executive Briefings | April 10, 2013
Good Customer Service? Take A Walk In Your Consumers’ Shoes
This week, we've been talking about four competencies that behavioral health provider organizations need for future sustainability (see Four Essential Organizational Competencies For The Future all members). Yesterday I looked at push/pull marketing for the three customers dominating health and human services – the payer, the referral source, and the consumer (see Best Practice Provider Marketing? Think Push & Pull all members).
Today I want . . .