April 4, 2012
Hello from Edison, New Jersey! Today I’m at the New Jersey Association of Mental Health and Addiction Agencies Annual Conference – The Road to Success: Driving Transformation. (And, it was my great honor to accept the award for Outstanding Achievement In Driving Transformation in Mental Health and Addiction Treatment.) I was joined by some great faculty at the conference — David Cutler, Ph.D., Otto Eckstein Professor of Applied Economics, Harvard University; Ronald W. Manderscheid, Ph.D., Executive Director, National Association of County Behavioral Health and Developmental Disability Directors; James G. Gavin, MSW, President and CEO, Community Care Behavioral Health Organization; Joseph Rogers, BA, Chief Advocacy Officer, Mental Health Association of Southeastern Pennsylvania; Joseph Parks, MD, Chief Clinical Officer, Missouri Department of Mental Health, and many more. All of these incredible faculty members focused on the transformation of behavioral health services for consumers – and the organizations that serve those consumers.
The theme of my keynote address was focused on the need to transform business models, Using Technology To Transform Your Business Model & Preserve Your Mission: Finding The Opportunities In A Changing Health & Human Service System . I think that technology will be the key for organizations looking to develop a sustainable role in the health and human service field.
Through our market intelligence research and our strategy consulting with organizations in the field, we’ve developed a list of ten key technologies that organizations should consider when developing a plan for future competitive advantage and organizational sustainability.
These ten “must consider” technologies are listed below (along with some great resources from the OPEN MINDS Industry Library):
Electronic health recordkeeping systems (see Successful EHR Implementation: Managing Complex Software Implementation, Planning & Execution )
Computer-assisted treatment planning and clinical expert systems (see The Lesson From 2011: Innovate Or Dwindle all members)
Telehealth and web-based treatment management (see Eased Telehealth Regulations Mean Expanded Services all members)
Remote monitoring and smart homes (see Health Homes Vs. Medical Homes: Big Similarities & Important Differences )
Web-based consumer self-management (see New California Legislation Opens Medi-Cal To Expanded Telehealth-Based Services )
New diagnostics – scans, biologic testing, web-based assessments, etc. (see New Diagnostics in the Pipeline all members)
Computer-based cognitive retraining (see Expanded Use For Cognitive Rehab all members)
Novel pharmacological delivery systems (patches, injectibles, microchips, etc.) (see New Microchip Technology Spurs Vision of Wireless Blood & Urine Testing for Home Use )
Predictive clinical analytics (see Using Data Analytics to Generate ‘Predictive’ Clinical Information all members)
Integrated performance metrics – clinical, HR, financial – for your organization and your delivery system (see Is Your Organization High Performing? all members)
In an industry full of turbulence, the question for service provider organizations is – how do you find the competitive advantage? I think the theme to remember is Innovate. Coordinate. Collaborate.
Monica E. Oss
Chief Executive Officer, OPEN MINDS
For another free resource, see: The Perfect Tech Storm all members
This is free for the next sixty days to all registered OPEN MINDS Circle members.