Executive Briefings | February 12, 2011
How Much Do Unhappy Consumers Really Matter?
February 12, 2011
According to the proposed value-based purchasing algorithm, released by the Centers for Medicare and Medicaid Services last month, patient "grumpiness" will cost hospitals money. If the 126-page proposed regulations are approved, the nine-month scoring period will begin July 1. Under the proposed regulations, 30% of a hospital's value-based purchasing score will be weighted on patient experience based on Hospital Consumer Assessment of Healthcare Providers . . .
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