Executive Briefings | February 10, 2014
“Quality” Is In The Eye Of The Beholder
"Competence, like truth, beauty, and contact lenses, is in the eye of the beholder" – This quote from educator Laurence J. Peter (also known for his management principle, "every employee tends to rise to his/her level of incompetence") is fast becoming applicable to the "quality ratings" of health and human service organizations of all types.
We've reported on the proliferation of quality rating and performance rating initiatives in the field – see <a href="https://www.openminds.com/market-intelligence/intelligence-updates/092912-scoring . . .