I’m Shocked That Looks Really Matter

February 4, 2011

I'm shocked to see something I have been saying for years finally in print in The New York Times – "amenities are a critical part of the patient experience" (see How Does Your Hospital Room Make You Feel?). Not only that, but the author, physician Pauline Chen, M.D., goes on to quote a <a href="http://www.nejm.org/doi/pdf . . .