Are You Ready to Write Off 14% of the Market?

January 19, 2010

According to data from the U.S. Substance Abuse and Mental Health Services Administration, approximately 14% of all mental health expenditures are from consumer out-of-pocket spending. Yet, few provider organizations have the ability to estimate a patient’s out-of-pocket expenses, present a bill at the point of service, and collect immediately. Instead, the typical process is to send a bill, often weeks later, and hope that the patient antes up . . .