Download Resource (PDF Download) In value-based care, understanding that health plans are now provider organizations “customer’ is an important concept—a customer who will need to be convinced that the provider organization’s performance is worth the cost. But most of the time, that customer takes a lot of convincing. For more, we reached out to Orville D. Mercer, Vice President of Behavioral Health, Chestnut Health Systems, a community health clinic in Illinois. In 2011, with Illinois requiring . . .
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