Every year, we are seeing new programs added to the growing list of online ratings for health and human service provider organizations and clinical professionals – from highly regulated guidelines from the federal Centers for Medicare and Medicaid Services (CMS), to those that are more open, like Angie's List and HealthGrades. The question for provider organization is, how can you compete in an era of online ratings? The first step – know the scores for you, your clinical professionals, and your payers, and how those scores compare to your competitors. The second step – knowing how to manage your online reputation.
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