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By Monica E. Oss
Moving specialty health care services for complex and chronic conditions from the provider organization to the consumer in the community sounds easy in theory but requires some careful planning in practice. There are two emerging models. One model involves service professionals in the consumer’s home, facilitated by a wide range of technologies. The other model is an any-willing-device approach to direct service to the consumer in their home via telehealth. To make either model work, some key infrastructure elements are needed – centralized scheduling, disconnected electronic health record (EHR) functionality, and point-of-care documentation. Centralized scheduling . . .
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