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By Monica E. Oss
Performance-driven organizational cultures have always been the key to success for organizations outside of health care, and as the health and human service field continues its slow but irreversible move to more value-based purchasing, performance-driven culture will also prove indispensable to provider organizations as well. The question is, what do we mean by “performance-driven culture”? There are a lot of viewpoints on what characteristics this kind of organizational culture entails – but I think that any high-performing system that monitors key metrics, improves staff performance, and brings innovative operating methods to the organization (while meeting the . . .
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