1. Define the services in the case rate a) Consumer profile - diagnosis, presenting problem b) Evidence-based practice models c) Possible range of service to be included with service definitions d) Length of time for each consumer to be served e) Expected effect of the service 2. Create models that estimate the "typical" consumer demand for the services—the number of each type of service needed, along with an estimated distribution of type of consumer a) Average needs consumer b) High needs consumer c) Low needs consumer 3. Estimate the range of possible volume of referrals over a set time . . .