In a recent discussion, my colleague OPEN MINDS Senior Associate Joseph Naughton-Travers, mentioned that he had a great customer service experience with an assisted living organization and wondered why so few health and human service organizations had customer service strategies in place that could compare to that experience. Mr. Naughton-Travers explained that he and his spouse realized that living independently was no longer a viable option for their family member. As a result, they began the process of researching and visiting assisted living facilities. The goal was to find the facilities that best fit . . .