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Are electronic health record systems (EHRs) effective at either reducing costs or leading to better outcomes? The common belief—or hope—is that they are, and that the continued industry-wide investment in this technology will lead to more data-driven decisions, on the path to guaranteed “value.” But for organizations operating in the behavioral health space, a lot of that comes down to a lack of choices in what kinds of EHRs there are to adopt, and how “designed” they are for health and human service work. One organization that is in the process of making that . . .

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