For any service provider organization, your workforce is your most important strategic asset. And managing that asset is a critical competency and a challenge. For health and human service organizations, the situation is compounded by the shortage of clinical professionals and home care workers. The shortage of clinical professionals is well documented-for example, 44% of the U.S. population lives in Mental Health Professional Shortage Areas (MH-HPSAs), defined broadly as an area with fewer than one psychiatrist per 30,000 population (see