The Secrets To Customer Relationship Success: Four Skills You Need To Master In 2013 There is a convergence of change impacting two huge elements in customer relationships – how we interact with our consumers and what they expect in return. Like countless other industries, health care customers have heightened their demand for timely communication, access, quality, and proven outcomes. And at the same time there are four “moving pieces” in health care—health care reform, new payment models, performance measures, and technology— transforming health care delivery systems and increasing the difficulties in simultaneously meeting those industry changes, and consumer demands. In . . .