Newsletter Articles | February 1, 2012
Implementing Process Benchmarking: Find The Secrets To Great Performance
Implementing Process Benchmarking: Find The Secrets To Great Performance
Process benchmarking is a special type of benchmarking that leads to the identification of best practices. It is based on a very basic observation or premise: "top performers" use different methods than others and it is precisely those departures from the norm that account for their high levels of performance. Process benchmarking systematically contrasts the methods used with those of other organizations. The tactics that prove to distinguish top performers from others may be viewed as potential best practices.
It is important to clarify that process benchmarking does not attempt . . .