Newsletter Articles | February 23, 2014
Two Uses Of Metrics-Based Management – Strategy & Business Process Management
If you have great staff, and great infrastructure, what does your organization need, to have great performance? A management team—and management practices—to make sure that plans become reality. To do this, management teams need well-designed real time performance metrics.
In successful organizations, metrics-based management happens in two contexts – strategic management and business process management.
Strategic Management
The use of metrics in implementing a strategic plan is considered a core element of strategic management. This element is built around key performance measures (KPIs). Simply put, KPI's are the ‘metrics’ that . . .