Cantex Continuing Care Network (Cantex) and Diakon Lutheran Social Ministries (Diakon), together with Netsmart, have announced the successful launch of an industry breakthrough solution, Netsmart Referral Manager. This first-of-a-kind solution has increased the number of processed referrals, driven operation efficiencies, and established a competitive edge for Cantex and Diakon among other senior living provider organizations in a value-based care landscape.
Referral processes that fail to utilize automation and technology can be tedious and time-consuming, resulting in inefficiencies and even medical errors. In addition to accepting electronic referrals, the Netsmart Referral Manager solution automates the referral process, eliminating the need for phone calls, faxes, and manual data entry.
Cantex and Diakon implemented Referral Manager throughout their entire network of provider organization facilities. Results have shown that qualified referrals increased, while the time required to process those referrals decreased by 73%. Diakon has been using the web-based solution in the community to give staff access to essential information that enables them to process referrals from anywhere, in real-time, on the Referral Manager shared platform. This approach enabled Diakon to maintain a 95% occupancy rate compared to the industry average of 82% and grew their census significantly.
Referral Manager can be used as a standalone solution or can be integrated into any existing EHR. Referral Manager drives growth by combining various referral networks into a single solution and delivering a big-picture view into a consumer’s journey between care settings. It offers instant, meaningful results in a clinically driven view, allowing provider organizations to make fully informed acceptance or denial decisions and includes electronic referral receipt acknowledgment. Referral Manager helps provider organizations remain competitive and overcome the administrative and communication burdens that accompany a manual approach to referrals.
Cantex Continuing Care Network was formed in 1978. With 41 successful years of business, the network operates 35 nursing facilities with a total of 4,158 licensed beds. The nursing facilities are located in Texas and New Mexico, are certified under the federal Medicare program and participate in the state’s Medicaid program. Rehabilitation is provided to Cantex consumers by the in-house therapy division. The post-acute network is fully integrated and promotes a seamless experience for the consumers in those markets serviced by the home and community-based services division including TheraCare Home Health and Elysian Hospice.
Through Diakon Lutheran Social Ministries and Diakon Child, Family & Community Ministries, a continuum of senior lifestyle and health care services, including Continuing Care Retirement Communities, and a range of programs for children, youth, families, and adult individuals of all ages and entire communities in Pennsylvania and Maryland. Annually, the programs directly serve between 60,000 and 70,000 people. Working in nearly 30 service centers and senior living and housing communities, approximately 2,000 Diakon staff members daily bring hope, hospitality, and healing to thousands of people.
Netsmart designs, builds, and delivers electronic health records, health information exchanges, analytics, and telehealth solutions and services that are powerful, intuitive, and easy-to-use. The streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it. Netsmart’s more than 1,700 associates work hand-in-hand with Netsmart’s 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
This was reported by Netsmart on August 6, 2019.
Contact information: Cantex Continuing Care Network, 2537 Golden Bear Drive, Carrollton, Texas 75006; Website: www.cantexcc.com
Contact information: Diakon Lutheran Social Ministries Administrative Services Center, One South Home Avenue, Topton, Pennsylvania 19562; 877-342-5667; Website: www.diakon.org