Experian, the global information services company, announced that it has signed a definitive agreement to acquire MyHealthDirect, which offers a digital care coordination platform that optimizes scheduling for provider organizations, payers, and consumers. This acquisition further solidifies Experian’s position as a leader of providing solutions that simplify the financial and administrative aspects of health care—making tasks like scheduling, registration, and check-in smoother, cost estimates more accurate, and insurance coverage easier to verify.
MyHealthDirect intuitive technology guides consumers to the right care and enables real-time scheduling through any digital access channel: on the web, in call centers, and in health care provider organization offices. Their systems facilitate more timely access to care, meeting consumer demand for self-service while creating efficiencies for clients. MyHealthDirect customers enjoy call center efficiencies through automated management of appointment inventory, increasing appointment and referral rates, reducing appointment “no-shows”, and enhancing the overall consumer experience.
Experian Health collaborates with more than 3,400 hospitals and 7,300 other health care organizations to provide data-driven platforms to empower clients to make smarter business decisions, boast a better bottom line, and foster stronger consumer relationships. The industry-leading solutions include revenue cycle management, identity management, consumer engagement, and care management. Experian Health is known for its consumer access heritage, advanced data insights, and patent-pending Touchless Workflow™ which help provider organizations, labs, pharmacies, and other risk-bearing entities power opportunities in today’s consumer-driven health care environment.
MyHealthDirect, a leading provider organization of digital care coordination solutions, partners with many of the nation’s largest health systems and health plans to make it easy for people to access health care. The intuitive technology guides consumers to the right care and enables real-time scheduling through any access channel: on the web, in call centers, and in offices. Through our consultative services, we bring insights and actionable analytics to our customers, improving outcomes and enhancing the patient experience.
This was reported by Experian Health on August 8, 2019.
Contact information: Experian Health, 475 Anton Boulevard, Costa Mesa, California 92626; 714-830-5700; Website: www.experian.com/healthcare/