Amazon recently announced the launch of a new Amazon Alexa (Alexa) feature that allows consumers to set medication reminders by using their pharmacy prescription information, and to request prescription refills. The new Alexa medication reminders and voice refill request features are available for customers of all Giant Eagle pharmacies as of November 26, 2019. The goal is to help consumers improve medication management.
To use these features, customers will first need to link to the Giant Eagle Pharmacy and enable the feature. The customer will then be asked to create an Alexa voice profile, if they don’t already have one, and create a personal passcode for an added layer of security. Once set up is complete, the user can say, “Alexa, manage my medication” to get started setting up their reminders. When the reminder goes off, the user can ask, “Alexa, what medication am I supposed to take right now?” In addition, individuals can use Alexa to request a refill from their pharmacy by saying, “Alexa, refill my prescription.”
Over the past year, Amazon has worked to make this feature HIPAA compliant, requiring multiple layers of verification to ensure privacy. Alexa will first recognize the individual by their voice and then ask for the personal passcode. If the voice profile or personal passcode does not match with the account, information will not be relayed.
Amazon.com, Inc., is an American multinational technology company based in Seattle, Washington, that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. Amazon is guided by four principles: Customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. The mission is to be the most customer-centric company; Amazon’s actions, goals, projects, programs, and inventions seek to begin and end with the customer top of mind.
This was reported by Amazon on November 26, 2019.