FAQs

1. I already registered, but don’t know my login info, what do I do?

In addition to registering for the Institute, summits, and executive seminars, you need to log in with the email and password for your online account with OPEN MINDS to access the live sessions and recordings/slide decks.

If you don’t know your password, you can reset it here.  Use the email address associated with your OPEN MINDS Circle account or the email address you used when registering for the Institute.

2. How do I join a session?

Once you log into the site with your OPEN MINDS Circle username and password, you can check out the full schedule here. Just click on any session to join live at the designated time or to access the recordings if you missed a session.

If you picked the “Add To Calendar” option for specific sessions, you will also receive system-generated emails and can click on the unique link in your email to join.

When a session is completed, the next session you want to attend may not always be in the same “virtual room.” So it’s best to go back to the schedule and click on the next session of your choice to join live.

Please note that 2 to 3 sessions are running concurrently at various times throughout the Institute. Since you will not be able to attend all session live, recordings of each session will be posted after the Institute concludes.

3. Do I need to download any software to access the sessions?

The virtual sessions are taking place on GoToWebinar, which you can access through your web browser or mobile device.

On your computer, you can choose to use your web browser to access sessions or to download the desktop software (if you don’t have it already), but it is not required. On your mobile device(s), you can use the GoToWebinar app (it will download automatically from your App Store if you don’t already have it).

For GoToWebinar support, visit https://support.goto.com/webinar.

Session recordings and slide decks can be accessed through the OPEN MINDS web site and don’t require any software downloads.

4. How do I ask a question or share a comment during the session?

You can use the question box embedded in the GoToWebinar software to send in a question or comment at any time during the session.

If you prefer to ask your question or share your perspective verbally, please let the session moderator know by sending a comment through the question box or by using the “Raise hand” feature. The session moderator will unmute your audio and allow you to share your question/comment live during the session. Feel free to turn on your web cam too!

5. Can I share my link with a colleague?

Your login info (username and password) and session link URLs are unique to you and should not be shared. If you want to invite a colleague to join a session or access a recording, registration is required; ask them to register here.

6. Can I get a recording?

Yes, recordings will be posted shortly after the live sessions end and you can access them until November 30, 2020 through the OPEN MINDS web site. Use the same login info (username and password) that you used to access the live sessions.

7. Can I get the slide deck?

Yes, slide decks will be posted shortly after the live sessions end and you can access them until November 30, 2020 through the OPEN MINDS web site. Use the same login info (username and password) that you used to access the live sessions.

8. How do I get in touch with a speaker?

You can connect with speakers on LinkedIn (be sure to mention you heard them speak at The OPEN MINDS 2020 Executive Leadership Retreat) or email us at events@openminds.com and tell us which speaker you want to connect with and your question for them, so we can pass it on.

9. How do I schedule a meeting with one of the companies in the Virtual Exhibit Hall?

Each virtual booth in the Virtual Exhibit Hall has a form you can use to request a one-on-one meeting or email us at events@openminds.com and tell us which vendor you want to connect with and we will introduce you by email.

10. How does the virtual raffle work?

You will automatically be entered into the virtual raffle drawing every time you attend a Knowledge Partner session or visit an exhibitor in the Virtual Exhibit Hall. Winners will be limited to one raffle prize per attendee. Prizes will be sent to the winners of the drawing following the event.

11. I am an exhibitor/partner and have a question about my virtual booth or session.

Please email us at events@openminds.com or call 855-559-6827 and ask for Tim Snyder or Stacey Cotton. Someone will get back to you right away.

12. I am a speaker and don’t have my session link.

Please email us at events@openminds.com or call 855-559-6827 and ask for Stacey Cotton. Someone will get back to you right away.

Login to access The OPEN MINDS Circle Library. Not a member? Create your free account now!

Close

Support Request

Need help now?

Call our toll-free phone number 877-350-6463