June 1-5

Welcome to The 2020 OPEN MINDS Strategy & Innovation Institute – a week long virtual experience featuring 5 executive events, 30+ sessions, and an online exhibit hall with innovative solutions.

Enter a live session, join an open forum, or stream a presentation you missed on-demand.
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Get new ideas and solutions from leading industry vendors and schedule one-on-one meetings and demos.

Get new strategies, tools, and best practices and engage in live Q&A with the expert speakers.

12:00 pm - 12:30 pm EDT

Innovation Adoption Among Specialty Provider Organizations: The 2020 OPEN MINDS National Innovation Survey

OPEN MINDS Chief Executive Officer Monica E. Oss will open the Institute by sharing the results of The 2020 OPEN MINDS National Innovation Survey.
12:30 pm - 1:30 pm EDT

Innovation By Design: Capturing Value In Health CareKeynote Address

As president and chief executive officer of the Mental Health Center of Denver, Carl Clark, M.D., believes that the ability to lead in health care relies on an organization’s ability to act on innovative ideas, which takes time, resources, and discipline. In this keynote address, Dr. Clark will highlight the organization’s Technology Innovation Lab, which tests and implements solutions to leverage technology in a changing health care landscape. Using a process called Innovation By Design, Dr. Clark has infused design thinking principles throughout the organization to create a culture of innovation. This focus on innovation has led to nationally recognized projects. Gain insights necessary to apply the principles of Innovation By Design in your organization.
1:45 pm - 3:00 pm EDT

Open Forum On Design Thinking & Innovation With Carl Clark, M.D., Chief Executive Officer, Mental Health Center Of DenverBreakout Session

This is your time to chat with keynote speaker Dr. Carl Clark. Bring your perspectives and questions on how to nurture innovation in health and human service provider organizations. Discuss how to build a culture of rapid innovation and scale up quickly. Be prepared to share your thoughts and ideas—make sure your computer audio and camera are on.
1:45 pm - 3:00 pm EDT

Creating A Sustainable Growth Strategy In A Rapidly Changing MarketBreakout Session

To survive and thrive in the world of value-based reimbursement—where increased performance transparency and a greater focus on consumer preference is changing how provider organizations operate—leading with vision and purpose is paramount. Leaders must be able to forecast where the industry is headed and position their organization for success by building a sustainable strategy with the flexibility to pivot when the market changes. This session will focus on:
  • Developing a new vision for your organization
  • Ensuring a sustainable strategy
  • Putting a plan into action
1:45 pm - 3:00 pm EDT

Navigating The New Normal With COVID-19 Part 2: An Update On Sustainable Strategies For The Disrupted MarketKnowledge Partner Session, Sponsored By Qualifacts Systems, Inc.

This session brings together four leading industry CEOs for a discussion on how provider organizations can ensure organizational sustainability in difficult market conditions. This session will focus on the 12 essential actions for executives of health and human services organizations to take to  create stability, resiliency, and success in weathering the ‘new normal’ created by COVID-19. In addition to presenting new market data and fielding strategy questions during a live Q&A following their discussion, these four leaders will discuss what steps provider organizations should be taking right now to ensure their sustainability – and provide examples of current best practices succeeding in the field.
3:15 pm - 4:30 pm EDT

Demonstrating Organizational Value To Gain A Competitive AdvantageBreakout Session

For today's organizations in the health and human service field, the status quo is not an option for sustainability and success. Organizations must be competitive, be able to demonstrate the unique value they bring to the marketplace, and have a greater ability to meet consumers' needs than their competition. This session will focus on:
  • Defining and demonstrating your organization's value
  • Differentiating your organization from the competition by evidencing superior performance
  • Case studies from organizations that have gained a competitive advantage by demonstrating themselves as a "provider of choice"
3:15 pm - 4:30 pm EDT

The Convergence Of Technology & Crisis Management: Lessons Learned While Responding To A Pandemic & Planning What Your Organization Should Be Doing Right NowKnowledge Partner Session, Sponsored By Netsmart

As the COVID-19 pandemic continues to unfold, the needs of health and human service organizations have suddenly shifted. During a time of crisis, equipping staff with the technology they need is essential to not only continuing service delivery, but allowing provider organizations and health care professionals to stay connected. This session will:
  • Discuss how technology can be used to mitigate staffing difficulties during an emergency
  • Illustrate how New York’s largest child and family organization transitioned to a virtual visit model without sacrificing efficiencies
  • Analyze options to ensure security and compliance remain a high priority while staff work and deliver care virtually
  • Explore tactics for maintaining staff engagement and mental health to combat physical distancing
4:45 pm - 5:45 pm EDT

Open Forum On Health Plan Measures Of Treatment Efficacy With Andy K. Kelly, Director, Provider Value Optimization, Optum Behavioral Health; Brian Smock, Vice President, Magellan Health; Sharon Hicks, Chief Information Officer, Community Behavioral Health & Joseph P. Naughton-Travers, Senior Associate, OPEN MINDSOpen Forum

With the continued shift to risk-sharing, bundled, value-based reimbursement models, provider organizations and payers are working collaboratively to implement programs that improve care delivery and outcomes. Health plan executives will share what their organizations look for when evaluating new treatment programs and determining appropriate reimbursement. Attendees will learn how payers determine program efficacy and how provider organizations can work with payers to create innovative treatment programs that meet the guideline of better outcomes at lower costs.
12:15 pm - 1:15 pm EDT

Emerging Models & New Benefits For Individuals Dually Eligible For Medicare & MedicaidKeynote Address

Individuals dually eligible for Medicare and Medicaid ("duals") are a medically and socially complex population, often with functional limitations and unmet behavioral health needs. In many instances, duals must navigate a fragmented, misaligned health care and social service system, which can lead to stress for the individual and his/her caregiver, poorer health outcomes, and challenges for provider organizations. Additionally, this population often has unmet social needs that our health care system has historically been unable to address. Allison Rizer, MHP, MBA, Former Vice President of Strategy & Health Policy, UnitedHealthcare, will walk through numerous emerging models Congress, the Centers for Medicare and Medicaid Services, and states are considering to address system fragmentation as well as expanded social service Medicare benefit opportunities, and the potential role of health plans and provider organizations operating in this new world.
1:30 pm - 2:45 pm EDT

Open Forum On New Benefits Models For Dual Eligible Consumers With Allison Rizer, Former Vice President of Strategy & Health Policy, UnitedHealthcareOpen Forum

This is your time to chat with keynote speaker Alison Rizer. Bring your perspectives and questions on emerging models of care to better address the needs individuals dually eligible for Medicare and Medicaid. Discuss the potential role of health plans and providers operating in this new world. Be prepared to share your thoughts and ideas—make sure your computer audio and camera are on.
1:30 pm - 2:45 pm EDT

How Big Is Big Enough: Deciding When, How, Or If To Grow Your OrganizationBreakout Session

Size is relative. Not every organization has to strive to be an international behemoth. In some markets and industries, fitting neatly into a niche with natural limitations on growth is the right decision. For others in different market sectors, growth is essential to sustainability. How do executives make that decision? And once the decesion to grow is made, how do you know whether to grow organically, merge, acquire, or partner? This session will discuss strategies for scale including:
  • What data is needed to determine appropriate and sustainable growth
  • Keys to identifying the right growth opportunity for your organization
  • Case study presentations from organizations on their growth strategies
1:30 pm - 2:45 pm EDT

Measurable Client Outcomes – A Provider’s Journey ContinuesKnowledge Partner Session, Sponsored By Welligent

Speakers will discuss the steps they have taken to ensure measurable client outcomes through Grafton’s Goal Mastery™ process and Foundation of Care™ clinical model. The process and model have been integrated into the implementation of their electronic health record, resulting in a shared language for staff members and key stakeholders. Concrete examples of the outcomes data derived from this system, both at a client-specific level and organizational level will be shared.
3:00 pm - 4:15 pm EDT

Creating & Managing The Clinical Models You Need For Value-Based ReimbursementBreakout Session

While there is no single definition of a value-based reimbursement (VBR) model, there are roughly four types: Pay For Performance (P4P), patient-centered medical home, bundled payment, and shared savings/accountable care organization. The common thread for all VBR models is that the consumer is at the center of all care decisions and payment is based on clinical outcomes, not volume of services provided. Consequently, it is imperative that health and human service provider organizations have in place the organizational processes, technology, and talent to accurately report on clinical outcomes. How, by whom, when, and where care is delivered is all part of the equation. Documentation of the treatment path from commencement of care to resolution of the condition to ensure outcomes are properly reported also needs to take place. This session will include:
  • An overview of the development process for clinical models for VBR
  • Examples of evidence-based treatment plans for consumers with complex needs to ensure measurable outcomes
  • Case studies of organizations that have built effective clinical models for VBR
3:00 pm - 4:15 pm EDT

One Foot In Two Canoes: Managing Service Lines For Value-Based Reimbursement & Fee-For-Service At The Same Time!Breakout Session

There are many challenges for health and human service provider organizations transitioning to value-based reimbursement (VBR) while continuing to operate in the traditional fee-for-service (FFS) payment model. In addition to the differences in reimbursement, attention needs to be paid to the management of the service lines. Can organizations have the same staff managing operations for both types of reimbursement? Probably not. The move to VBR requires the development of a new organizational infrastructure, as well as new technical and financial competencies to make the transition successful. For executive teams of provider organizations, developing these new functional capabilities is key to sustainability and success. This session will include:
  • Identifying the talent/skill staffing mix to be successful in a VBR world
  • Adopting new work flows and clinical processes while transitioning from FFS to VBR
  • Case studies from organizations that are managing service lines for both VBR and FFS on their approach to operations
3:00 pm - 4:15 pm EDT

Building Better-Value Behavioral Health Services With On-Site Pharmacy Solutions: During The Crisis & BeyondKnowledge Partner Session, Sponsored By Genoa Healthcare

As behavioral health centers adjust to the new COVID-19 landscape, an integrated pharmacy can be an unexpected—and highly effective—ally. Learn how dedicated pharmacies, as part of the care team, can help promote continuity of care, improve medication adherence and clinical outcomes, and give centers a competitive advantage.
4:30 pm - 5:30 pm EDT

Open Forum On Planning For Post-Crisis Success With OPEN MINDS Senior Associates Joseph P. Naughton-Travers, Sharon Hicks, Ken Carr & Leon Hoover Open Forum

This is your time to chat with OPEN MINDS experts. Bring your perspectives and questions on what lies ahead in terms of market disruption, and how to prepare for the new normal. Discuss how to recover revenue, plan for business development, and build long-term sustainability. Be prepared to share your thoughts and ideas—make sure your computer audio and camera are on.
12:00 pm - 1:15 pm EDT

Building The Leadership Team For Tomorrow: Balancing Skills & CultureBreakout Session

It is essential for organizations to evaluate leaders, not only on their ability to play a specific role or on their skill set, but also on whether they are a fit in the workplace culture. An ideal leader is someone who has the talent to help the company grow, is a "cultural fit" to thrive in the role, and can contribute to the work philosophy and company values. This session will include discussions on:
  • Building a leadership team that brokers new ideas and drives change leveraging organizational culture
  • Creating an engaged workforce that is a fit with your organization's culture
  • Best practices for recruiting and retaining top talent
12:00 pm - 1:15 pm EDT

Improving Your Decisionmaking Skills: How To Be A Nimble LeaderBreakout Session

The health and human service sector of the health care industry is changing rapidly. Successfully navigating the roiling waters of risk-sharing, outcomes focused, consumer-centered payment models demands nimble leadership. The old rules no longer apply. Are you able to make decisions under pressure or when there is a sudden change in events? In today's intensely competitive environment, it is imperative that executives be able to make decisions quickly when an organization's direction or the environment shifts unexpectedly. This session will focus on the keys to improving decisionmaking, including how to sharpen your strategic skills, and how to anticipate change and the impact that change will have on your organization.
12:00 pm - 1:30 pm EDT

Proven Methodology For Identifying Strategic Opportunities: Cultivating, Negotiating & DecisionmakingKnowledge Partner Session, Sponsored By Credible Behavioral Health Software

Tired of COVID-19 related presentations and dozens of slides discussing possibilities “post-pandemic” or in “a COVID-19 world”? This session offers:
  • A glimpse into a proven strategic evaluation method.
  • A proven Negotiation methodology to assist in the execution of your strategic direction.
  • A promise of no more than 2 pandemic slides.
  • Insights from an executive that has delivered over 3400% return to shareholders.
Join Credible Behavioral Health Co-Founder and Chief Executive Officer, Matthew M. Dorman as he explores the strategy behind successful growth and how to execute your growth plan.
1:30 pm - 2:45 pm EST

Managing To A 10% Margin: Strategies For Increasing & Maintaining Your Organization’s MarginsBreakout Session

Your profit margin is a metric that should always be on your radar since it provides critical information about your organization and answers many questions: Are you making money? Are you pricing your services correctly? Are you providing the right services for your market? Join the discussion on the factors affecting your margins and get the strategic advice and tools you need to manage to a 10% margin.
1:30 pm - 2:45 pm EDT

Health Plan-Provider Partnerships: Improving Care Through CollaborationBreakout Session

The shift to value-based reimbursement models is driving payers and provider organizations to establish relationships in which the resources of each can be leveraged for maximum impact. The combined experience, tools, technology, and data from each partner all are needed to lower costs and improve the quality of care. By strategically collaborating, provider organizations and health plans can make significant and sustainable progress toward the common goals of lower costs and shared savings. This session will focus on payers partnering with provider organizations and the programs they have implemented to improve care while providing value.
1:30 pm - 2:45 pm EDT

Making Tough Decisions In Turbulent Times: 12 Steps To Creating Your Data-Driven OrganizationKnowledge Partner Session, Sponsored By PerformWise

Does your executive team have the data needed for nimble decisionmaking? To survive the current unexpected financial disruption, executives of specialty provider organizations need to embrace a new approach for developing a strategy to move forward. Executives need the right information, on a timely basis, to navigate times of economic turbulence—both now and in the future. Often this vital information exists somewhere in the organization, but it is not integrated for reporting in a format to help drive decisionmaking. Speakers will take executives through a rapid-fire process of becoming a data-driven organization. You will review:
  • The types of information that are most useful for strategic decisionmaking
  • A field-tested, 12-step process to move your executive team and your entire organization to engage in data-driven decisionmaking
  • A case study and examples of best practice performance reporting
3:00 pm - 4:00 pm EDT

Strategy In A Crisis – Staying Afloat Vs. Navigating; Keys To Planning & Managing For RecoveryKeynote Address

The health and human service sector is in flux. Specialty provider organizations are navigating new reimbursement models, a more consumer-driven marketplace, disruptive competitors from conventional and unconventional (Apple, FitBit, CVS, app startups), and consolidation. All of which are fundamentally changing the competitive advantage and sustainability of traditional service lines. The reality of this market is that few organizations will have a sustainable future model without innovation. In her keynote address, Monica E. Oss, chief executive officer of OPEN MINDS, will offer her perspective on the current state of the market for organizations serving complex consumer populations, share her advice for provider organizations as they navigate the market challenges, and explore what she sees as the future of innovation in the health and human service market.
4:00 pm - 5:00 pm EDT

Open Forum On Strategy & The New Leadership Mindset For Growth With Monica E. Oss, Chief Executive Officer, OPEN MINDSOpen Forum

This is your time to chat with keynote speaker and OPEN MINDS Chief Executive Officer Monica E. Oss. Bring your perspectives and questions on what leaders need to move from crisis to growth. Discuss what the change in mindset is that executives need to adopt and how that ‘change in mindset’ is different from ‘wishful thinking.’ Be prepared to share your thoughts and ideas—make sure your computer audio and camera are on.
12:00 pm - 3:00 pm EDT

Succeeding With Value-Based Reimbursement: An OPEN MINDS Executive Seminar On Organizational Competencies & Management Best Practices For Value-Based ContractingExecutive Seminar, Sponsored By The Value Based Care for Behavioral Health Online Community Powered By carelogic

The shift from traditional fee-for-service reimbursement models to value-based reimbursement and population health models for specialty provider organizations means it’s no longer business as usual. How do you keep up with current operations, while preparing for the transition? Join us to review the key competencies for becoming value-based—leadership, organizational infrastructure, financial management, technology functionality, provider network management, clinical performance optimization, and consumer access and engagement. Explore examples of organizations that are prepared for value-based contracts and see how to address gaps in your own readiness. Download The Reading Book Now! (PDF)

The 2020 I/DD Executive Summit: Strategies For The Future – Sponsored By CapGrow Partners

11:00 am - 11:15 am EDT

Welcome & Opening Remarks

11:15 am - 12:30 pm EDT

The Future Of Community-Based I/DD Services

Provider organizations caring for consumers with intellectual and developmental disabilities (I/DD) are in a state of flux, given the continually changing health care environment, especially with COVID-19. You’re also confronted by changing regulations, the move to managed care, a shift to home- and community-based services (HCBS), change from congregate to independent living, increased use of technology for services, staffing challenges, and more. At the same time, payers are looking for integrated delivery systems, comprehensive support networks, person-centered care coordination, and quality assurance. Learn how to navigate the changes and meet expectations as you prepare to work in a managed care environment. Examine best practices in complex care management and see how you can meet expectations in value-based purchasing and align the goals of provider organizations and payers.
12:30 pm - 1:45 pm EDT

Leveraging Technology To Improve Services For Consumers With I/DD

COVID-19 has shown that putting technology in the hands and homes of people with I/DD can open up access to care while keeping consumers and staff safe. Even before the crisis, a handful of states that adopted a technology-centric approach—Technology First—to expand access to care for people with I/DD saw positive outcomes. Managed care organizations are demanding increased levels of technology sophistication to reduce costs, improve efficiencies, and enhance the quality of life for consumers. Are you ready for this new tech-driven future of service delivery? See how you can nurture a change in leadership mindset and a new service culture while making the case for infrastructure investments and quick adoption or scaling of technology. Learn how you can plan, select, and implement technology for consumer-directed, home-based care.
2:15 pm - 3:30 pm EDT

Recruiting & Retaining Staff: It’s Not Impossible

The pandemic crisis is exacerbating the perennial issue of staff shortages in the I/DD services sector. How do you counter high turnover, inability to retain staff after investing in training and skills development, and the low wage constraints that tight budgets and funding impose? The staffing crisis will not go away and will impede efforts to sustain your organization and help the consumers you serve live successfully in the community. Learn new tactics and models to recruit, train, and retain an adequate workforce. Discover how you can be a competitive employer. Get new ideas for how to attract new talent, leverage technology to help staff on the job, provide workplace supports, and create opportunities for advancement.
3:45 pm - 5:00 pm EDT

Mergers, Acquisitions & Affiliations Readiness: What Does It Take?

Non-profit organizations tend to wait until they are on the brink of collapse before considering a merger or affiliation. But a merger or partnership done right can bring expanded revenue potential through new consumers, geographic areas of services, expansion of service array, new payer contracts, donor development, and integration of new revenue-producing talent. Hear from the experts about when a merger might be the right move for your organization and how you can be ready. Understand your goals for moving into a merger or collaboration so you can identify organizations that are a fit with your plans. Learn how you can understand and connect with organizations that might be a good fit—in terms of size, service lines, geography, or other assets—that would be a strategic fit. See how you can engage your stakeholders and address concerns. And learn the secret to successful negotiations where you demonstrate your strengths and engineer a win-win outcome.
5:00 pm - 6:00 pm EDT

Open Forum On The Future Of Managed Care For I/DD Services With Michael J. Hammond, Vice President, Product Strategy & Partnership Development, Optum Health

This is your time to chat with keynote speaker, Mike Hammond. Bring your perspectives and questions on the shift in I/DD services to managed care, and home- and community-based services (HCBS). Discuss the impact of advances in technology and changes in regulation. Be prepared to share your thoughts and ideas—make sure your computer audio and camera are on.
12:00 pm - 3:00 pm EDT

How To Develop A New Service Line: An OPEN MINDS Seminar On Building A Diversification Strategy & Conducting A Feasibility AnalysisExecutive Seminar

In the current environment of changing consumer expectations and new financial models, one essential skill that all executives need to master is the ability to evaluate and modify current services—and to develop new services to leverage market opportunities and overcome challenges. Learn everything you need to know about developing a new service line. Discuss how to analyze current service lines and determine strategic options for diversification. Discover a structured approach to select new services and ensure that they are financially sustainable. Learn a costing model for launching new services, and a structured service line feasibility analysis and development process. Download The Reading Book Now! (PDF)

The OPEN MINDS Children’s Services Executive Summit: Emerging Models For Children's Health Homes

11:00 am - 11:45 am EDT

The Current Service & Financing Trends Affecting Children, Families & Provider Organizations

12:00 pm - 1:00 pm EDT

It Takes A Provider Village To Help A Child With Complex Needs: How Iowa’s Pediatric Integrated Health Home Team-Based Approach Improves Outcomes

1:15 pm - 2:15 pm EDT

The Promise Of Mountain Health: The West Virginia Case Study

2:30 pm - 3:30 pm EDT

Children’s Health Homes In New York State: A Systems Perspective

4:00 pm - 5:00 pm EDT

Open Forum On How To Develop Health Home & Care Coordination Programs With OPEN MINDS Senior Associates Sean Klutinoty, Joseph P. Naughton-Travers, Paul Neitman & George Braunstein

5:00 pm - 6:00 pm EDT

Open Forum On Innovations In Children's Services With Josh Boynton, Vice President, Aetna; Kathy Szafran, Executive Director, Mountain Health Promise, Aetna; Elizabeth Wendell, Business Project Program Manager, Aetna; Kevin Campbell, Model Author Family Finding, Center for Youth Connectedness; Sonni Vierling, Vice President, PACE Center For Children's Services, Community-Based Services, Orchard Place & Carl M. Coyle, Chief Executive Officer, Liberty Resources, Inc.

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