2:30 pm -
Metrics Management For Business Development & Sustainability
Learn all you need to know about how to develop a metrics management approach to transform your organizational structure to one that promotes sustainability and business development in the volatile post-crisis market. See how to establish the right metrics to achieve your strategic plan goals, educate staff on their roles in reaching the metrics, and develop a timely and accurate reporting system. Understand how to shape, monitor, and benchmark key performance indicators for sustainability—liquidity, efficiency, leverage, profitability, and market value ratios. Learn how to use revenue, marketing, customer experience, access and engagement, and service effectiveness metrics for business development. Identify measures that align with consumer and payer needs and distinguish you from your competition.