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Past Executive Seminars

OPEN MINDS executive seminars are intensive educational experiences focused on the management best practices health and human service organizations need to operate successfully in today's changing market. Paired with our highly regarded annual institutes, OPEN MINDS executive development seminars give attendees the opportunity to discuss specific management issues with OPEN MINDS experienced Senior Associates.

How To Make The Right Tech Investments For Your Organization: An OPEN MINDS Executive Seminar To Technology Budgeting & Planning
October 24, 2018 | Philadelphia, Pennsylvania

As technology takes a more central role to strategy, competitive advantage, and sustainability for health and human service organizations, it brings new issues for executive teams to grapple with: What technology to invest in? How much to spend on technology infrastructure? Who is responsible for technology purchasing, technology implementation, and technology optimization? The strategy questions are big ones. And the range of available technologies and tech-enabled functionality that shape and support strategy is large and growing rapidly.

  • Ken Carr, Senior Associate, OPEN MINDS

How To Find The Right Electronic Health Record: The OPEN MINDS Seminar On Best Practices In EHR Selection & Contracting
October 22, 2018 | Philadelphia, Pennsylvania

Electronic health record systems (EHRs) are a big investment and choosing the right system can make or break any organization. Making the right choice to gain a return on investment requires a thorough understanding of your organization’s goals, a clear budget and timeline, and a detailed action plan. This essential seminar will guide you through a step-by-step process for selecting an EHR that fits all your organization’s needs

  • Joseph P. Naughton-Travers, EdM, Senior Associate, OPEN MINDS

How to Develop a Strategic Plan: An OPEN MINDS Executive Seminar On Best Practices In Strategy, Portfolio Management, & Scenario-Based Planning
September 21, 2018 | Gettysburg, Pennsylvania

In the current health and human service market, executives face their fair share of uncertainty. This leads many executive teams to either avoid or reluctantly initiate any major strategic initiatives that require long-term commitments. Unfortunately, “waiting for the dust to settle,” so to speak, isn’t a wise management choice. Regardless of the specifics of what lies ahead in the market, there are future developments that are likely and need to be addressed in the planning process. A successful strategic planning process will provide your organization with a roadmap – not only for developing plans in uncertain times, but also for putting those plans into action and evaluating their success. In this crucial seminar, we will discuss best practices in strategic plan development and the keys to success in strategic plan implementation.

  • Joseph P. Naughton-Travers, EdM, Senior Associate, OPEN MINDS

How To Build Value-Based Payer Partnerships: An OPEN MINDS Executive Seminar On Best Practices In Marketing, Negotiating, & Contracting With Health Plans
September 17, 2018 | Gettysburg, Pennsylvania

Across the country, managed care organizations are successfully delivering treatment services to large populations and doing it in a way that saves states significant sums of money. These demonstrated savings show that value-based reimbursement and managed care arrangements aren’t going anywhere, which means that executives of provider organizations must find a way to position themselves to work closely with managed care companies. How? By developing relationships with the payers in your market, considering what metrics they are tied to and how you can help them to meet their performance requirements, discussing how you can align programs and services with the goals of the payers and health plans in your market, and providing data that proves your service lines can achieve both high quality outcomes and lower costs.

  • Richard Louis, III, Advisory Board Member, OPEN MINDS

How To Prepare For & Succeed With Value-Based Reimbursement: An OPEN MINDS Executive Seminar On Organizational Readiness Assessment For Value-Based Contracting
August 16, 2018 | Long Beach, California

Once organizations gain the competencies needed for value-based contracting and have a leadership team with the necessary skills, the next important area to focus upon is the competencies that are needed to respond to and acquire a value-based contract. To help organizations assess their readiness, OPEN MINDS has developed its population health/value-based readiness assessment tool. This tool has been used to help organizations across the country ensure their teams are prepared for value-based contracting and have all the required competencies needed for success.

  • Ken Carr, Senior Associate, OPEN MINDS

How To Develop A Successful Marketing Plan: The OPEN MINDS Seminar On Marketing Strategy
August 14, 2018 | Long Beach, California

A winning marketing plan is one of the basic business necessities that every health and human service organization needs – particularly in today’s changing market. However, creating a marketing plan can be a daunting task amidst the shifting environment. In this essential seminar, we will walk through the steps needed to design a successful marketing plan based on your organization’s strategic goals.

  • Timothy Snyder, Jr., Executive Vice President, OPEN MINDS

Is Your Organization Managed Care Ready? An OPEN MINDS Executive Seminar On Provider Organization Planning & Positioning For Success
August 14, 2018 | Long Beach, California

In an evolving managed care marketplace new payer service delivery requirements and expectations are changing the way community mental health provider organizations deliver traditional mental health services. The partnership between payer and provider has resulted in the alignment of shared goals for timely access to treatment and services, client care coordination, targeted client outcomes, strategic market planning/ outreach, and intake and admissions processes. To be successful in this environment, provider organizations must be managed care ready and positioned as a “preferred provider” in this competitive market.

  • Richard Louis, III, Senior Associate, OPEN MINDS

Best Practice Service Line Development: An OPEN MINDS Seminar On New Service Line, Design, Development, & Launch
June 7, 2018 | New Orleans, Louisiana

In the current environment of changing consumer expectations and new financial models, one essential skill that all executives need to master is the ability to evaluate and modify current services – and to develop new services to meet the challenges and opportunities in the market. In this exciting session, we will review everything you need to know about developing a new service line. We will review how to analyze current service lines and determine strategic options for diversification, a structured approach for selecting new services for your organization and ensuring they are financially sustainable, a target costing model for launching new services. and a structured service line feasibility analysis and development process.

  • Joseph P. Naughton-Travers, EdM, Senior Associate, OPEN MINDS

Finding The Path To Online Marketing Success: An OPEN MINDS Executive Seminar On Best Practices In Website & Social Media Marketing
June 4, 2018 | New Orleans, Louisiana

Having a contract with a managed care company is no longer enough. With health care reform creating more choices for consumers, the effectiveness of a provider organization’s website and “online presence” (social media buzz, search rankings, online reviews etc.) is more important than ever. Regardless of whether you are trying to reach new consumers or build better relationships with your existing consumers, your online brand presence and reputation matters. It’s also a determining factor in your success with engaging payers, partners, funders and staff recruits. Join us for this interactive session where we explore best practices in evaluating and improving your organization’s online presence.

  • Kristi Hamilton, MBA, CPPM, Senior Associate, OPEN MINDS
  • Timothy Snyder, Jr., Executive Vice President, OPEN MINDS

Leveraging Technology For Competitive Advantage: An OPEN MINDS Seminar On Best Practice Technology Implementation
February 16, 2018 | Clearwater Beach, Florida

Your organization has gone through a lengthy process to select a technology solution. Now it’s time for the implementation. The dilemma many organizations face all too often are ill-managed technology project implementations. Unsuccessful implementations drive up costs, frustrate staff, and unnecessarily burden organizations. During this session, Alsten Tauro & Jim Gargiulo, Senior Consultants with OPEN MINDS will discuss the best practices- from planning, to allocating the appropriate resources, to final testing and “go live” – to ensure a successful implementation and avoid roadblocks.

Exclusive Executive Briefing For Florida Providers
February 14, 2018 | Clearwater Beach, Florida

Join Qualifacts and other industry leaders for an invitation-only executive briefing on February 14, 2017 at the Sheraton Sand Key Resort.
It is a must attend event for providers serving the Florida behavioral health and human services community.
The event will kick off with a welcome from Qualifacts’ leadership and will be followed by a keynote presentation and session.

  • Mary Givens, MRA, Product Manager of Compliance, Qualifacts
  • Rachel Clemens, MS, Director, Solution Consulting, Qualifacts
  • Ken Carr, Senior Associate, OPEN MINDS

How To Reduce Your Unit Costs When Market Rates Go Down: An OPEN MINDS Executive Seminar On Reengineering Your Unit Costs
February 14, 2018 | Clearwater Beach, Florida

As we move to a more customer-driven competitive market, our customers (both payers and consumers) don’t always care about our costs to deliver a service. They only care about the rate we charge – and how that rate and the other attributes of the service compares to that of our competition. For most, payers are not giving rate increases – but the costs of doing business (health benefits, salaries, technology investments, etc.) are increasing. This environment makes unit cost management a critical management team competency that can be addressed through target costing – a pricing method which takes into account a desirable profit margin as well as the rates of competitors – and value reengineering – a key tool for reducing unit costs through the redesign of processes and infrastructure. In this important session, we’ll discuss the shifting reimbursement market, as well as how to manage unit costs in the … Continued

Reinventing Your Organization In A Complex Market: How To Build A Sustainable Strategy
September 29, 2017 | Gettysburg, Pennsylvania

Even before the 2016 presidential election, executives in the health and human service field had to face their fair share of uncertainty. This led many executive teams I know to either avoid or reluctantly initiate any major strategic initiatives that require long-term commitments. Unfortunately, “waiting for the dust to settle,” so to speak, isn’t a wise management choice. Regardless of the specifics of what lies ahead in the market, there are future developments that are likely and need to be addressed in the planning process. A successful strategic planning process will provide your organization with a roadmap – not only for developing plans in uncertain times, but also for putting those plans into action and evaluating their success. In this crucial seminar, we will discuss best practices in strategic plan development and the keys to success in strategic plan implementation.

Addressing The Challenges Of The Complex Consumer Market: A Market Intelligence Update
September 25, 2017 | Gettysburg, Pennsylvania

There is certainly a lot of uncertainty in the health and human service world these days. The new Trump Administration, the future of Medicaid expansion, what happens to parity, and the possibility of more state control of Medicaid and human service funding are all factors shaping the market. Fortunately, in this changing market, there are a lot of opportunities for provider organizations to consider. Unfortunately, there is no right answer to this strategic puzzle – organizational competencies, the payer landscape in the service area, competitive program offerings, and organizational assets (both human and financial) are part of this complex equation. The place to start is by understanding your environment, your payers, and your consumers. This can’t-miss session is designed to do just that – OPEN MINDS CEO Monica E. Oss will discuss the national and local trends that are shaping the market for organizations serving complex consumers, her predictions for … Continued

The Future Of Integrated Care Delivery For Complex Consumers: An Executive Guide To Integration With Primary Care
August 18, 2017 | Long Beach, California

Behavioral health organizations across the country are developing a number of initiatives to better meet the needs of clients via the integration of primary and behavioral health care. However, in an era when everyone in health care is talking about integration, few organizations have been able to master the process. In this workshop, we will review several organizations’ paths to integration, the service delivery models they have created, how they work with payers under their models, and their advice for other provider organizations considering how to expand their practices into primary care.

Marketing To Payers: A Guide To Building Relationships & Finding New Opportunities With Health Plans & ACOs
August 15, 2017 | Long Beach, California

For executives of provider organizations, strategically navigating relationships with payers is increasingly complex. New integrated care management models, in combination with a push towards value-based care, is changing the way provider organizations work with payers – moving from a “vendor” relationship to a “partner” relationship. In this workshop, we will discuss the market push towards integrated care management and integrated service delivery, and review how provider organizations can develop successful partnerships with payers in an integration-focused market.

The OPEN MINDS Online Marketing Summit
June 8, 2017 | New Orleans, Louisiana

Developing the essential elements for an online marketing strategy in today’s health and human service field has gone from “cutting edge” to “essential.” Why? In the age of the internet, web-based channels are the easiest and most effective way to communicate with donors, payers, referral sources, consumers, potential employees, and community stakeholders. For most organizations, this means “best practice” use of both your website and social media. But for many executive teams in today’s marketplace, the “online” portion of marketing is minimized (or non-existent). If your organization falls in this group, it means you practically don’t exist on the world’s most commonly used channels for finding health care information. And if your organization does not exist (or has a minimal presence) in these key online channels, you’re consistently missing out on revenue-generating opportunities. In this workshop, we’ll discuss the steps you need to take to develop a fully fledged and … Continued

The OPEN MINDS Marketing & Business Development Planning Summit
June 5, 2017 | New Orleans, Louisiana

Understanding the market is one thing and knowing what to do to respond to the market is another. As competition for contracts, referrals, revenue, and donations heats up, organizations in the field need well-developed marketing plans. But marketing to consumers and referral sources requires new skills and competencies for many health and human service organizations. Join this session for a look at best practices in building your organization’s marketing plan, including how to align your marketing plan with your strategic plan, how to structure a “winning” marketing plan, and the importance of metrics and data to marketing planning.

Creating, Launching & Growing A Charter School: The Lena Pope Home, Inc. Case Study (An Exclusive Event For Members Of The Next Generation Forum On Children’s Services)
July 27, 2016

Understanding how to blend treatment program redesign and the unique opportunities that operating a charter school can provide is one innovative way that organizations are responding to marketplace changes. Organizations who are contemplating how to successfully expand their mission to create, launch, and grow their own charter school can learn from the experience of colleagues who have already undergone the process. In this respect, join Todd Landry, Chief Executive Officer of Lena Pope Home, Inc., and OPEN MINDS Senior Associate, Howard Shiffman, for our exclusive case study web briefing on July 27th at 2:00pm EDT to hear how Lena Pope Home, Inc. has effectively launched and grown its charter school to help children live in our society as they mature into adults. This web briefing will provide organizations with the competencies and tactics required to create and grow a charter school program in your community.

  • Todd Landry, Chief Executive Officer, Lena Pope Home, Inc. —
  • Howard Shiffman, Senior Associate, OPEN MINDS

Creating A Community-Based Continuum Of Care For Children: The Devereux Advanced Behavioral Health Colorado Case Study (An Exclusive Event For Members Of The Next Generation Forum On Children’s Services)
May 25, 2016

Join Devereux Advanced Behavioral Health Colorado’s Chief Executive Officer, Perry May, and OPEN MINDS Senior Associate, Howard Shiffman, on May 25th at 2:00pm EST for this exclusive case study web briefing to hear how Devereux Advanced Behavioral Health Colorado has successfully implemented new community-based programs to transform their organization from a residential treatment provider to a community-based continuum of care provider. During this 90-minute session, our faculty will discuss how Devereux Advanced Behavioral Health Colorado determined the need, selected, and implemented a variety of community-based services to offer a full continuum of care for its consumers.

  • Perry May, Chief Executive Officer, Devereux Advanced Behavioral Health Colorado
  • Howard Shiffman, Senior Associate, OPEN MINDS

Technology & The Child Welfare System: New Tech To Improve Care For Foster Children & Youth (Exclusive Event For Members Of The Leadership Council For Children’s Services)
December 9, 2015

Join Paul Epp, Managing Director of Foster Care Technologies, LLC; Marquis Cabrera, Founder and CEO of Foster Skills; and Howard Shiffman, Senior Associate at OPEN MINDS for this exciting executive web briefing to hear how different technologies are influencing children’s services, and how these organizations have created innovative solutions to helping the foster care population.

  • Marquis Cabrera, Founder & CEO, Foster Skills
  • Paul Epp, Managing Director, Foster Care Technologies, LLC
  • Howard Shiffman, Senior Associate, OPEN MINDS

How To Build A Successful Technology Plan: From Innovation & Strategy, To Budgeting & Selection
October 26, 2015 | Washington, DC

In this workshop, we’ll cover the big challenge facing executives as they lead their organization on the path to a tech-driven future. Our day will start with a discussion on how to develop a technology strategy and set a budget. From there, we’ll discuss how to apply these best practices to the selection of electronic health records, telehealth, and digital medicine.

Care Management For Foster Care Populations:
Strategies For Gaining Competitive Advantage In
The Shift To Care Coordination
(An Exclusive Event For Members Of The Leadership Council For Children’s Services)

September 30, 2015

Many states are shifting to care coordination to manage the services of Medicaid children in the foster care marketplace. Providers in child welfare and behavioral health need to understand how care management is structured for this foster care population in order to successfully make the shift and position their organization to gain competitive advantage.

Join Cheryl Fisher, M.Ed., LPC, Senior Director of Foster Care and Child Welfare at Cenpatico and Howard Shiffman, Senior Associate at OPEN MINDS for this exclusive case study presentation on September 30 at 2:00pm EST to hear how Cenpatico, a multi-state managed care company providing behavioral health care for youth in foster care in the United States, has structured care management for its foster care population. During this 90-minute executive web briefing, our faculty will provide a managed care perspective on the challenges and opportunities of care coordination for foster care populations and strategies for positioning your organization for competitive advantage.

  • Cheryl Fisher, M.Ed, LPC, Sr. Director of Foster Care and Child Welfare, Cenpatico
  • Howard Shiffman, M.A., Senior Associate, OPEN MINDS
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