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May 12, 2020 | 3:00 p.m. Eastern
Free Executive Web Briefing Courtesy Of PerformWise

The current situation that our country (and the world) is in is most threatening to consumers with chronic conditions and complex support needs. There are three dangers for these consumers – the likely higher death rates for consumers with chronic conditions and lack of social supports, the likelihood that the needs of these consumers will be underestimated in any financial relief efforts (if history is our guide), and the financial disruption to the organizations that serve these consumers.

To survive the unexpected financial disruption, executives of these specialty provider organizations need to embrace a new model for developing a strategy to navigate turbulent times. This crisis strategy process has seven key components:

  1. A crisis management plan
  2. A cash management plan
  3. A plan for virtual service delivery and operations
  4. A plan for virtual revenue generation
  5. A plan for short-term revenue maximization
  6. A plan for aggressive short-term business development
  7. A strategic plan for post-disruption sustainability

What is common throughout the development and management of strategy throughout a crisis is the need for frequent reviews and updates (sometimes daily) based on the best available information. But for many executive teams, lack of accurate and timely information prevents them from making the best decisions.

Executives need the right information, on a timely basis, to navigate the economic turbulence of the current crisis. Most often, this is information that exists somewhere in the organization – but is usually not in the same system and is not integrated for reporting in a way that it can be used for decision making.


In this session, our faculty are going to take executives through a rapid-fire process of becoming a data-driven organization. Key session discussion points include:

  • The types of information that are most useful for strategic decision making and a field-tested
  • Twelve-step process to move your executive team and your entire organization to data-driven decision making
  • Case study and examples of best practice performance reporting

Featured Speakers

Monica E. Oss, Chief Executive Officer, OPEN MINDS

Monica E. Oss, MS is the founder of OPEN MINDSFor the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

Carol Duncan Clayton, PhD, GM Population Health, Relias

Dr. Clayton is a licensed, practicing psychologist with 30 years of healthcare experience in the public and private sectors. Before joining Relias, Dr. Clayton was the CEO of Care Management Technologies, a health IT data analytics company. CMT was acquired by Relias Learning in 2016. Prior to her tenure at CMT and Relias, Dr. Clayton had broad clinical leadership experience including serving as the nonprofit Executive Director for the North Carolina Council of Community MH/DD/SA Programs, serving as the Executive Director for Magellan Health Services for the South Atlantic states of North Carolina, South Carolina, Tennessee and Georgia, and serving as the Child and Family Services Director for a mental health authority running a 1915B child waiver.

Registration for this executive web briefing has been provided at no charge courtesy of PerformWise.

Unable to attend? Still register! At the conclusion of the event, all registrants will receive a recorded copy of the executive web briefing and presentation slides.

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