Skip to main content

This event has passed. Slides and video from this event can be found here.

May 24, 2016 — Free Executive Web Briefing Sponsored By The Echo Group

Electronic health record (EHR) utilization continues to expand, along with the notion that the use of these technologies will improve quality, effectiveness, and outcomes of services delivered. However, reports from clinicians may not validate these claims. Additional innovation and discussion is still needed to improve the use and effectiveness of EHR technologies in order to support these claims.

By “crowdsourcing” models of innovation, and including both behavioral health providers and technology vendors in the on-going discussion, we can ensure the next generation of behavioral health care technologies are held to higher standards to support care in a meaningful way. Crowdsourcing models of innovation will not only lead to improvements in behavioral health technologies, but also improvements in the services delivered and performance outcomes achieved.

Join Sharon Hicks, Senior Associate at OPEN MINDS; Brandon Costello, Electronic Health Record Analyst at Adelphoi Village; Steve LaFleur, HIT Consultant; Carolyn Spence, Chief Information Officer at Alexander Youth Network; and Chris Thompson, Senior Vice President of Operations at Monarch on May 24th at 2:00pm EST to learn the benefits of crowdsourcing innovations in behavioral health. Our panelists will showcase how crowdsourcing behavioral health concepts, innovations, and trends related to technology, strategic planning, and outcome performance is changing the way services are delivered.


During this 90-minute executive web briefing, attendees will:

  • Understand the crowdsourcing concept
  • Learn how to use crowdsourcing to develop new service lines in health and human services
  • Hear a crowdsourcing case study: Adelphoi Village, Grand Lake Mental Health Center, Inc., Alexander Youth Network (AYN), and Monarch

Featured Speakers

Brandon Costello, Electronic Health Record Analyst, Adelphoi Village — Brandon Costello is the Electronic Health Record Analyst at Adelphoi Village, a non-profit organization serving youth and families with a wide continuum of services. With over 15 years of clinical experience, Brandon began his career as a shift supervisor of a 40-client shelter unit, before moving to a county funded Independent Living Coordinator position. This opened the door to his becoming a unit supervisor when that agency opened its first Independent Living Group Home. In 2006, Brandon moved his career to Adelphoi Village where he’s served many positions including a counselor in a residential setting, Day Treatment Caseworker, Aftercare Specialist, and many years as a supervisor in Foster Care and Adoption Services. Brandon became the Electronic Health Record Analyst in 2014. As part of the EHR Department at Adelphoi, Brandon is facilitating the process of converting the agency from a hybrid electronic health record to a fully electronic health record system.

Steve LaFleur, Chief Information Officer/HIT Consultant — Steve LaFleur, MA, LPC, currently serves as a consulting Chief Information Officer providing oversight for special projects, agency network infrastructure and EMR development. He has been in the Mental Health field for over 23 years beginning as a clinician and working up through supervision of clinical programs into supervision of technology services. Steve has experience evaluating systems and his knowledge of EMRs and report writing allows any critical decision making or outcome evaluation to have accurate data. His combination of credentials as a licensed counselor and understanding of technology has helped develop electronic records toward seamless progression of initial contact through discharge with accurate documentation and appropriate billing.

Carolyn Spence, Chief Information Officer, Alexander Youth Network (AYN) — Carolyn Spence is the Chief Information Officer at Alexander Youth Network, an organization in North Carolina providing an array of child mental health services in 24 locations. Carolyn has been with AYN for 19 years using skills in clinical case management, administration, billing, authorizations and most recently EHR development and implementation. The foundation of her success is partnerships with the clinical and IT staff, interdisciplinary teamwork, relationships with technology vendors. These partnerships combined with Carolyn’s dedication and gift for innovation have produced improved efficiency and effectiveness of systems and processes throughout the organization.

Chris Thompson, Senior Vice President of Operations, Monarch — Chris Thompson, Senior Vice President of Operations at Monarch has worked in non-profit since 2006, having worked with Monarch since November 2010, where he started as a Budget Officer for Behavioral Health. In October 2013, Chris transitioned to operations becoming Senior Business Operations Director until September of 2014, when the position was transitioned to Senior Clinical Operations Director. In January 2016, Chris has now moved into the Senior Vice President of Operations role where is he responsible for all Behavioral Health operations for all of North Carolina for Monarch. The combination of finances and operations have made Chris well rounded in dealing with behavioral health operations.

Sharon Hicks, Senior Associate, OPEN MINDS — Sharon Hicks has more than 20 years of experience in the health and human service field.  She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology.

Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division. Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization. She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security.

Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development.

Registration for this executive web briefing has been provided at no charge courtesy of The Echo Group.

Unable to attend? Still register! At the conclusion of the event, all registrants will receive a recorded copy of the executive web briefing and presentation slides — regardless of attendance.

Event Sponsored By:

Login to access The OPEN MINDS Circle Library. Not a member? Create your free account now!


Support Request

Need help now?

Call our toll-free phone number 877-350-6463