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June 26, 2019 | 1:00 pm Eastern
Free Executive Web Briefing Courtesy Of Netsmart

  1. A mentally ill chemically-affected (MICA) person whose anxiety and phobias prevents them from attending outpatient therapy or 12-step meetings.
  2. A chronic illness sufferer whose ability to engage in activities of daily living (ADLs) influenced by their ability to access controlled substances necessary for their pain management.
  3. The threefold to fivefold increase in neonatal abstinence syndrome, 4.4% increase in the rate at which children enter foster care, and “more complex and severe child welfare cases” with instances of substance use.
  4. Palliative care patients receiving chronic opioid therapy whose ability to fill or be reimbursed for opioid prescriptions is restricted due to maximum dosage/duration regulations.

These are the faces of the hidden impacts of the opioid crisis. Their untold stories and lack of representation in the dialogue around the crisis begs the questions, “How can the providers who have sought to represent these underserved populations best support them? Do the tools and workflows at their disposal enable or hinder their care delivery? How can provider organizations operationalize support for these populations?”

Join us for an OPEN MINDS webinar on June 26 at 1 p.m. ET, Hidden Impacts: The Opioid Crisis & Its Toll On Child & Family Services, Pain Management, & Palliative Care. Speakers will discuss the impacts of the opioid crisis on several human services and post-acute communities. Attendees will also learn about the tools and workflows that enable service delivery in these areas and explore case studies from provider organizations currently navigating these scenarios.


Key takeaways:

  • Learn ways human services and post-acute organizations are addressing opioid use head-on
  • Discover real-life examples of the hidden impacts of the opioid crisis from human services and post-acute experts
  • Understand how to leverage technology to assist individuals with opioid addiction or to identify those who may be at risk
  • Determine the best way to utilize technology to ensure guidelines are followed

Featured Speakers

Mary Gannon, Chief Nursing Officer, Netsmart

Ms Gannon is the Chief Nursing Officer for Netsmart, the leading provider of clinical solutions for health and human services organizations nationwide. Gannon supports the Netsmart nursing and ancillary services team in transforming clinical care across the spectrum of health and human services by focusing on nursing process, clinical change management, recovery and research-based care, coordinated care planning, closed loop medication processes, and the integration of behavioral and primary care.

Ms Gannon has worked in the healthcare field since 1990, serving as a paramedic while obtaining her Bachelors of Science in Nursing. She is a Trauma Nurse Specialist who has worked in Emergency Departments across the country. Ms Gannon also served as an Organ Recovery Coordinator for transplant services at the Regional Organ Bank of Illinois.

Prior to joining Netsmart in 2013, she served as the Senior Strategist for Nursing and Care Delivery at Cerner Corporation where she obtained several patents for co-invention of technology tools to better serve clinicians in the acute care realm. She is one of the first nurses in the field of Nursing Informatics to win the Daisy Award for Extraordinary Nurses and has been twice nominated for the March of Dimes Future of Nursing Award.

Jennifer Hancock, President and CEO of Volunteers of America of Mid-States

Louisville, Kentucky native, Jennifer Hancock is the President and CEO of Volunteers of America of Mid-States. Jennifer earned her bachelor’s and master’s degrees in social work from the University of Kentucky, where she developed the foundation for her career dedicated to social justice and serving those who most need our community’s support and advocacy.

She has done that in multiple capacities over the past 20 years including the past 12 years with Volunteers of America Mid-States. Under her leadership, Volunteers of America has become a nationally recognized expert in providing customized, family-focused solutions for the opioid and addiction crisis. Working closely with Congress and in close partnership with the Majority Leader, Mitch McConnell, Volunteers of America has earned the reputation and recognition as a comprehensive behavioral health company that gets results. More than doubling its capacity to serve women who are substance use disordered and their children, Volunteers of America will open its next program in the region at the center of the epidemic; Southeastern Kentucky. Jennifer has assembled the key partners to make this project a success including the enthusiastic leadership of Senate President Robert Stivers.

Jennifer is also an adjunct faculty member at the University of Louisville Kent School of Social Work. In addition to this, Jennifer gives her time as a board and committee member to the Kentucky Children’s Justice Act Task Force, University of Louisville School of Public Health Community Advisory Board, the Leadership Louisville Center, Community Shield, Louisville Resilience Steering committee, Louisville Agenda Steering committee, Safe City Roundtable, Smart on Crime, National Volunteers of America Board of Directors, and as an Advisory Council Member of Young Professionals Association of Louisville.

Chris Hassan, President and CEO of Symetria Health

Chris Hassan is a senior healthcare executive with over 25 years of experience in the field of addiction treatment. He is the President and CEO of Symetria Health®, the country’s first comprehensive evidence-based opioid addiction treatment program, designed to deliver data-validated outcomes that outperform other treatments currently available.

Prior to joining Symetria Health®, Chris co-founded Reckitt Benckiser Pharmaceuticals creating the office-based treatment model for opioid dependence and launching Suboxone®. Subsequently, he served as Chief Executive Officer of Colonial Management Group – the largest chain of opioid addiction treatment centers in the US at the time. He also developed and patented several new opioid product combinations focused on preventing diversion and inadvertent benzodiazepine overdose in patients.

Chuck Klein, Director, Medication Management, Netsmart

Dr. Klein holds a master’s degree in counseling psychology from the University of Kansas and a masters and doctorate degree in industrial/organizational psychology from USIU in San Diego. He also holds a certificate in organizational development. Dr. Klein currently works as Director of Medication Management for Netsmart Technologies, Inc. He has over 30 years’ experience in the behavioral health field directing inpatient and outpatient child, adolescent and adult programs, as well as consulting in areas such as clinical documentation, performance improvement, and organizational development. In addition, he has developed and implemented clinical outcomes measurement systems and has directed the start-up of many behavioral health day treatment programs for persons with serious and persistent mental illnesses.

Dr. Klein has also taught as an adjunct professor at Alliant International University, teaching courses in the College of Organizational Studies, including Organizational Development, Human Resource Management, Performance Appraisal, Work Motivation and Productivity, Negotiation and Bargaining, Professional Development, and Industrial/Organizational Psychology. He also serves on dissertation research committees at Alliant International University and at Brandman University.

Dr. Klein works in clinical services and product management at Netsmart, participating in customer workflow issues, clinical gap analyses, prescribing and medication management processes and pharmacy. Dr. Klein has also written courses for Netsmart myLearningPointe catalogue. In addition, Dr. Klein presents at conferences and gatherings.

Billie Whitehurst, General Manager, Homecare, Netsmart

Billie Whitehurst, MS, RN, BC is Vice President, General Manager Care at Home for Netsmart, where she leads efforts to help homecare and hospice providers achieve quality outcomes and sustainable operating improvements. Whitehurst has more than 20 years’ experience leading healthcare and IT teams. She also worked at the Center for Health Policy helping to shape clinical and payment models for homecare. She has a master’s degree in healthcare administration and a bachelor’s degree in nursing from the University of Colorado. She is board certified in nursing informatics from the American Nurses Association and a member of ANA, AONE and ACHE. Whitehurst is a frequent author and lecturer in health IT and the clinical benefits of technology. She was recently named as one of the Top 50 most powerful women in Health IT.

Registration for this executive web briefing has been provided at no charge courtesy of Netsmart.

Unable to attend? Still register! At the conclusion of the event, all registrants will receive a recorded copy of the executive web briefing and presentation slides.

Event Sponsored By:

About Netsmart

Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalize, so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL.

Our more than 1,700 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.

Learn more about how Netsmart is changing the face of healthcare today. Visit, call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube.

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