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June 16, 2020, 1:00pm – 2:30 pm EDT

Access the SLIDES & RECORDING for this web briefing

COVID-19 has changed the way behavioral health services are delivered. But how is the pivot to virtual services working? Learn what two provider organizations have done to maintain continuity of care for current consumers while keeping both their literal and virtual doors open for new ones. Hear how changes are shaping the direction of research. Understand what metrics are needed to assess the efficacy of this necessary and new approach to care and what data should we be collecting.

See how provider organizations have sustained their residential program, Partial Hospitalization Program (PHP), and Intensive Outpatient Program (IOP) by modifying intake procedures with daily health assessments, point of care testing for antibodies prior to admission, and expanding space used for onsite services—including outdoor space as weather permits. Learn about protocols developed to deliver PHP virtually, sustaining patient engagement for the required 5 hours a day.

Get the payer perspective on changes to service delivery of residential, PHP, and IOP levels of care and longer-term implications for benefit coverage post-COVID-19. Hear what payers are currently measuring to evaluate treatment effectiveness as the delivery model for services shifts to a blended model of onsite and online.


Featured Speakers

Deborah Adler, Senior Associate, OPEN MINDS

Deb Adler brings more than 20 years of experience in executive health care roles, serving in a variety of capacities including, network executive, quality management executive, and chief operating officer, to the OPEN MINDS team.

Her consultant work with OPEN MINDS spans a broad range of customers (provider organizations, payors, and government programs) and topics, including collaborative care models/medical behavioral integration, provider network functions– contracting, network designs/tiering, recruitment, telehealth network implementation, and strategic planning. In addition, Ms. Adler has a special interest in helping technology-enabled providers in “go-to-market” strategize and streamline network functions.

Lantie Jorandby, MD, Lakeview Health

Lantie Jorandby, M.D. is the Chief Medical Officer of Lakeview Health. Dr. Jorandby graduated with honors from Vanderbilt University with a Bachelor of Science in Neuroscience. She attended medical school and completed her residency at the University of Florida. For seven years, Dr. Jorandby worked as a staff psychiatrist and mental health supervisor at the Veterans Affairs Outpatient Clinic in Viera, Florida. After completing her Addiction Psychiatry Fellowship at Yale University, Dr. Jorandby became Medical Director for the dual diagnosis unit at McLean Hospital in Belmont, Massachusetts, which is ranked the top psychiatric hospital in the United States. She also served as faculty at Harvard Medical School in the Department of Psychiatry. She is one of less than 200 physicians in the United States who is dual board-certified in addiction medicine, and psychiatry and neurology.

Deb Nussbaum, Senior Director, Behavioral Product, Optum

Deb started with Optum in 2009 as Director of Clinical Operations. In 2013, Deb moved into a national role as a Sr. Director of Behavioral Health Product. Deb is a co-founder and clinical lead for Optum’s national substance use disorder (SUD) initiatives. Deb has successfully championed many projects within Optum designed to improve member access to evidence-based services, the development of the nation’s largest MAT network and the 24/7 SUD helpline and live chat capabilities.

Debra’s clinical background has been primarily in substance use services in progressive leadership roles managing and developing treatment programs aimed at improving outcomes in addiction treatment services. Deb has a PhD in organizational psychology and is LCSW licensed in Florida and in New York.

Erin Boyd, Solutions and Program Director, Cigna

Erin Boyd leads the Behavioral Network Strategy for Cigna Behavioral’s Solutions organization. In this role, she is responsible for developing network strategy to ensure Cigna customers have affordable, quality choices when receiving behavioral health and substance use care. She also oversees network programs and solutions to drive innovation, cost-savings, and improved outcomes. Erin has been with Cigna for four years. She provides a unique perspective to this role having most recently served as Senior Director of Business Development and Marketing for a behavioral hospital system as well as having 20 years of experience in medical healthcare communications, marketing, public relations, and strategic planning.

Pablo McCabe, Director, National and Strategic Accounts, Hazelden Betty Ford

Pablo McCabe, LCSW, has an extensive background in presenting educational and motivational seminars and webinars. He has managed wellness and training within internal and external EAP programs at Fortune 500 companies, nonprofits and professional associations. Additionally, Pablo has worked in a variety of clinical settings, including a private practice in which he helped individuals and couples with mental health and recovery issues. He has a master’s degree in social work and has held his clinical license since 1998.

Quyen Ngo, Executive Director Butler Center for Research, Hazelden Betty Ford Foundation

Dr. Ngo was appointed the Executive Director of the Butler Center for Research at Hazelden Betty Ford Foundation in January of 2020. She received her joint doctoral degree in clinical psychology and women and gender studies from the University of Michigan in 2011. Dr. Ngo completed her postdoctoral training in interdisciplinary substance abuse research in 2013 in a program funded by the National Institute on Drug Abuse of the National Institutes of Health (NIH), after which she was awarded a K23 Career Development Award from the National Institute of Alcohol Abuse and Alcoholism. She has also received training in mobile health research and in health disparities research at the NIH.

She oversees current research collaborations and establishes new research collaborations aimed at improving treatment and outcomes for individuals and their families who are struggling with substance use. Dr. Ngo and her staff at the Butler Center also supervise, direct, and conduct the clinical research studies involving Hazelden Betty Ford patient samples and provide research and statistical consultation to a number of areas within the Foundation.

Registration is free and limited to Elite Members of the OPEN MINDS Circle. Contact us at 855-559-6827 or info@openminds.com if you are not currently an elite member and want to join, for access to the webinars, blueprint, and more market intelligence on the specialty health and human services market.

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