August 27, 2020, 1 pm EDT
Staff are the most important and costly asset in health and human services organizations. Your goal as a leader is not only to recruit the best talent, but to optimize how that talent delivers quality services. Staff delivering direct services and producing revenue must focus on both quality and productivity. Administrative staff are also critical to the success of the organization, but the tactics for optimization are focused on the right number of staff, and systematic assessment of processes to ensure efficient operations. Join us as we discuss tactics for linking staff engagement, service quality and productivity. Along with productivity management, other tactics will be considered, including outsourcing decisions, technology solutions, and implementing lean processes.