November 19, 2020, 1 pm EDT

Staff are the most important and costly asset in health and human services organizations. Your goal as a leader is not only to recruit the best talent, but to optimize how that talent delivers quality services. Staff delivering direct services and producing revenue must focus on both quality and productivity. Administrative staff are also critical to the success of the organization, but the tactics for optimization are focused on the right number of staff, and systematic assessment of processes to ensure efficient operations. Join us as we discuss tactics for linking staff engagement, service quality and productivity. Along with productivity management, other tactics will be considered, including outsourcing decisions, technology solutions, and implementing lean processes.

Featured Speakers

Ken Carr, Senior Associate, OPEN MINDS

Ken Carr brings over 30 years of finance, technology, data analysis, and reporting experience in the health and human service field to OPEN MINDS. He currently serves as a Senior Associate with the OPEN MINDS consulting practice. In this role, Mr. Carr serves as a subject matter expert in the OPEN MINDS consulting practice, where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, managed care and value-based contracting preparedness, financial analysis of service lines, and technology selection.

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